Nasty Gal - Reviews and experiences

I bought some dresses online not too long ago, but they didn't fit quite right. However, I have to give a shoutout to the amazing customer service I got from Andrew. He was super helpful in helping me return the items, especially since I was having trouble with the online system. I really liked how attentive and professional he was in solving my problem.

I just won this Instagram contest for Nasty Gal and was so excited to use the voucher. But when I went to redeem the rest of the balance, turns out it had expired without me knowing. Tried asking customer service if they could help me extend the expiration date, but they basically said no way. As someone who's been shopping with them for a while, I'm pretty upset by the lack of care they showed. Not planning on shopping with them again in the future.

I gotta say, I had a really awesome customer service experience with this company. Georgia, the rep I dealt with, was quick to respond to my questions and super helpful in sorting out any problems I had. Her professionalism and efficiency definitely made my experience with this company a good one. I really appreciate Georgia's top-notch customer service and just wanna give her a big thanks for all her help.

I was on hold for a bit before I finally got to speak to someone in customer service, but when Georgia picked up, she was really helpful and fixed my problem quickly. I'm grateful for how well she handled everything. Thanks a lot, Georgia!