Nanoleaf - Reviews and experiences

I spent a ton of money on these light panels, and now, after only a year, they're turning white and the remote isn't even working! I contacted customer support back in November, and they promised to send me replacement remotes for the Lines and Black Triangles panels. But guess what? I never got them! I'm so let down, I'm never shopping from them again!

Setting it up at first was simple, but I started having problems with connecting after a little while, like 1 to 3 weeks later. I ended up having to reinstall everything and lost all the settings I had saved. When I reached out to customer support, they got back to me quickly, but their help was not very useful. They just kept giving me generic responses and asking me to send them videos of the troubleshooting steps I had tried.

The LED light panels were so cool and really spruced up my space. But, can you believe it, the controller that came with them crapped out after only a few months. I got in touch with customer service and, after some back and forth, they sent me a replacement. But guess what? That one died too after just six months. When I reached out to Nanoleaf for help, they straight up ghosted me, leaving me hanging with no response. And to make matters worse, they don't even have replacement controllers available on their website, so now my wall installation is basically useless. It's such a bummer because the panels look awesome when they actually work, but with the poor quality and terrible customer service, it's really not worth the money. Definitely think twice before buying.

So I picked up these really neat lights, but then one of them decided to pack it in on me. I've been dealing with Customer Experience for what feels like ages now. It all started on Jan 1 when my light strip just stopped working and went full throttle with this ultra bright white light. I got in touch with them and they made me jump through all these troubleshooting hoops, none of which did anything. And now to top it all off, it won't even connect anymore. It's driving me nuts how long it takes them to reply to my emails, like seriously, 4-7 days! And today they even closed my case because it took me 2 days to send the busted part back to them. I mean, come on, I still don't have a replacement yet? I'm so lost.

I bought some bulbs from this company and they really let me down. Even though they said there was a one-year warranty, the bulbs didn't last much longer than that. When I reached out to customer service about the issues, they asked me for a video of me resetting the bulbs and did everything possible to not have to replace them. Out of the 8 bulbs I got, 4 had issues like not turning off, not turning on, turning on at weird times, and the adaptive lighting not working right.