Nanoleaf - Reviews and experiences

I bought some LED light panels and at first, I thought they looked really great in my room. But then they started acting up - freezing, not working properly, and flickering annoyingly. I tried to get help from customer service, but they've been totally ignoring me, which is frustrating. Now, I've had to use a timer plug just to reset them every day and keep them working. It's not the best fix, but it's all I can do for now.

I bought these light panels not too long ago, but I've been having some issues getting them to connect to my phone. I've been trying to get help from customer support for over a year now, but nothing seems to be working. They keep sending me these lists of stuff to try, but none of it is doing the trick. They even sent me a new control unit, but that didn't fix the problem either. And now they're not even answering my emails. It's super annoying to waste money on something that doesn't work and get such lousy support.

I bought a light bulb off Amazon, and it kept disconnecting. I tried to get in touch with Nanoleaf for some help, but after one email, they just disappeared on me. It's been over a month now and I still haven't heard back. It's so annoying!

I recently bought a bunch of home kit bulbs from this company, hoping to make my home feel cozier with their smart lighting tech. The bulbs themselves seem pretty good, especially the Matter ones. However, I had some major issues with their app that really messed up my whole experience. I tried reaching out to their customer support by email, but it's been 20 days and still no response. The lack of communication and help has me feeling frustrated and let down. A company should provide good support for their products, it's a big part of the user experience. Until they step up their customer service game, I can't recommend their stuff to anyone. If you have the choice, I'd say look into other options before buying from them.