MOSCHINO - Reviews and experiences

My experience with this company was really disappointing, eh. I made an order on their website and ran into a glitch that caused a double order to go through. It was obvious that it wasn't my fault, eh, because even the customer service rep in the live chat admitted that the website can get overloaded. But when I tried to reach out to them and fix the issue within minutes, they refused to cancel one of the duplicate orders. The replies from the live chat rep weren't helpful and sometimes didn't even have anything to do with my questions. It was also clear that English wasn't their first language, making it tough to talk to them. And to top it off, I had to pay for shipping twice because of their system mistakes, which just made me even more frustrated, eh. They pretty much told me to just accept both orders, return one, and then deal with getting a refund for one of the shipping charges. The whole process seemed overly complicated and time-consuming, especially since returns were free. I couldn't figure out why they couldn't just change or cancel the orders in the first place. In the end, I felt like they wasted my time and money.