Molton Brown - Reviews and experiences

I picked up 3 Christmas gift sets for my family, but when they showed up, there were no nice boxes and the shower gels were all loosey-goosey like they were partying. I tried phoning the hotline, but it took ages to move up just one spot. Eventually, I decided to head to the store and the manager hooked me up with some boxes. Not cool, dude.

I went to a store on Cheapside to buy a farewell gift for a friend. The staff, Scott and Ayra, were super friendly and helpful. They gave me good suggestions for a unique gift I wanted to put together, and the finished product was nicely wrapped. I was really happy with how everything turned out and would definitely suggest this store to others.

I just bought a Christmas gift set from Molton Brown, which was supposed to have a bottle of shower gel and lotion in a gift box for a present. Sadly, when the package arrived (3 days late), there was no gift box included. I reached out to customer service right away to talk about this problem, and they said they would send the gift box separately, but it would come after Christmas. Even though I tried to explain why that didn't make sense, the representative still insisted on sending it late. As an apology, they offered to send me a sample pack instead of the gift box. Today, I got the sample pack, which had 3 small bottles of shower gel and a note that just said 'enjoy'. This gesture didn't really make up for the mistake and felt more like an afterthought than a real effort to fix things. In the end, I was let down by the poor customer service and how they handled the situation.