Molton Brown - Reviews and experiences

I just bought some shower gel from this store and was really bummed because they don't do refunds. I couldn't make up my mind on the scent, so I got a tiny travel-size bottle to test it out. When I saw I spent too much, I tried to return the small bottle, but they said they only do exchanges or store credit. I think it's totally unfair and absurd to not give refunds. I've never come across a company that won't give you your money back. It's not cool to punish customers who actually go to their physical stores.

I recently bought something at Molton Brown for the first time and it wasn't the greatest experience. Last week, I got something at their store and then a few days later, I decided I wanted to return it. But when I went back to the store to get my money back, they told me they only do exchanges, no refunds. It would've been nice if they had told me that before I bought it, then maybe I wouldn't have bought it in the first place. What's even more annoying is that none of the staff mentioned this policy to me when I was buying it, and the thing I got wasn't cheap. The receipt said I could return unopened items within 28 days, but the store staff said that wasn't true. It seems like they don't really care about their customers or their happiness.

If you're thinking about treating yourself to some fancy stuff, definitely reconsider before buying from that store. I learned my lesson the hard way when I ordered from them and it was a total disaster. They ignored my request to cancel and still sent my items out, plus when I wanted to return the expensive stuff, they wouldn't take it back unless I paid a hefty fee. Do yourself a favor and steer clear of that store, it's not worth the hassle.

So I got this fancy present from an old person at Christmas, but couldn't use it because of my skin issue. Tried to take it back to the store with the receipt, but they only gave me store credit instead of cash. Even after explaining, the manager said no to a refund. Ended up using the credit on a pricey candle I didn't even like. Super bummed about how inflexible and unsympathetic the staff was. Won't be going back there again, for sure.

Hey there, just wanted to chat about my recent order from your online store. Honestly, it didn't go so well. I bought a bunch of stuff, but got charged multiple times for the same amount. Waiting for those refunds was a pain, and it caused some unnecessary stress and financial trouble. I even had to reach out to my bank to sort things out. Also, my perfume was delayed and had to be resent, which made me realize there might be an issue with how orders are fulfilled. Just thought you should know how things went from my end.