Molton Brown - Reviews and experiences

So I bought something from this company using a promo code I found in a magazine. When I checked out, the discount was there, but in the email they sent me later, the full price was listed. I got in touch with customer service and they said there wasn't any promo with the magazine I mentioned. I showed them a picture of the offer, but they said it was up to the marketing team and the magazine to sort out. I was pretty annoyed at how they weren't being honest, so I decided to wait until after my vacation to try again. After two weeks of hearing nothing, I sent another email saying I might have to go to Trading Standards because of false advertising. Right away, they sent me a refund for the discount, without even saying sorry. It was clear that they didn't really care about their customers at all. I'm going to listen to another customer's advice and shop somewhere else next time. The whole process was just disappointing and frustrating for me.