Melissa and Doug - Reviews and experiences

I bought two dolls for my grandkids but didn't like them when I got them. I returned them right away, thinking I'd get my money back quickly. But it's been more than a month and still no refund. I've called customer service multiple times, and they keep saying I need to wait 30 days for processing. This wait and lack of clear communication is not okay and has made me really unhappy with the service.

I am so frustrated with the customer service I got when I tried to return some items. I bought two wooden toys for my son's first birthday, but then he got the same ones as a gift from someone else. When I tried to return them, I had to go through this whole process with an authorization number and had to pay for the return shipping, which was a big chunk of what I paid for the toys in the first place. I sent them back over a month ago, but I haven't heard anything about whether they got the return or when I can expect my money back. I had to contact customer service multiple times, but all I got was vague answers that didn't help at all. It's been super frustrating and makes me wish I had just kept the extra toys and given them away.