Master & Dynamic - Reviews and experiences

the cans sound great — seriously, the sound is unexpectedly lovely for my work calls and late-night music — but everything else went sideways. After about five months the glue on the leather headband started peeling with normal use; like, I wear them at home, on Zoom, sometimes for a walk, nothing wild. I sent photos, waited, waited some more, and eventually they shipped a replacement that was a weird colour I never asked for and apparently the only one in stock. That replacement arrived with scuffed ear cuffs and uneven hinge tension — one side tighter than the other — so it felt like I got a mystery unit. Customs fees appeared on my bill with no heads-up, which was an extra annoying surprise, and the fancy Bugatti packaging was missing, which mattered more to me than I thought it would. Customer service suggested store credit or a cheaper model, which didn’t fix a single thing I pointed out. I did get offered standard ear pads, not the higher-end Bugatti ones, and they still owe me $21 in customs. So yeah, sound? Nice. Everything else? Frustrating. If you mainly want top-tier sound for daily use — work calls, podcasts, commuting — these could be tempting, but be ready for possible hiccups, delays, and weird replacement choices. I was honestly surprised the audio was so good given the rest of the experience; that made me stick around longer than I should have, I guess. Bottom line: great sound, shaky follow-through.

I got these MW08 Sport earbuds from a store, but they only work in one ear and now they won't fix them or honor the warranty. It's like they don't even care about us customers or checking the quality of their products. What a rip-off, eh!

I messed up by not checking reviews before buying from this company. I got headphones for Christmas, but had to send one pair back in early January. Even though I showed them proof that it was delivered on January 3rd, I still haven't got my money back as of February 3rd. Customer service keeps blaming the warehouse being slow, but this whole thing has been super annoying. I'd suggest everyone stay far away from this company.

So, eh, the first time they broke, they sent me another pair. But then those ones broke too, eh! When I asked for a refund, they ghosted me and tried to give me a different color instead, eh. The battery life is so short, only an hour tops! Total rip-off, eh. Don't buy!!

I recently got a pair of Bluetooth headphones from this company, and I gotta say, I'm really disappointed with my purchase. The prices are way too high for what you actually get, and the warranty they promise is pretty much useless. I bought the headphones in August 2020, and by March 2021, the microphone stopped working. When I reached out to customer service, they told me it might be because I was using the headphones with an Android device, even though their products are apparently made for Apple devices. This info wasn't anywhere on their site, so I felt like they tricked me and didn't treat me right as a customer. Plus, they wouldn't honor the supposed 2-year warranty, so now I'm stuck with a product that doesn't work and a bad taste in my mouth.

The whole "limited 2-year guarantee" thing is just a joke. These earphones only lasted about a year before they crapped out on me. And when I called customer service, they had the nerve to ask for the original receipt, like it's still the '90s or something. Just having the box with the serial numbers wasn't good enough for them. It's so annoying to drop over 300 euros on what's supposed to be a top-notch product, only for it to go kaput in less than a year. This brand's way of doing things is so old school and not cool in today's world market.