Man Crates - Reviews and experiences

I bought the Whiskey Appreciation Crate a couple months back and I was really loving it. But then, I accidentally broke the fancy decanter it came with. I emailed customer service about it but didn't hear back right away. Then, a few days later, they sent me a brand new decanter for free! I was so impressed by their customer service and how they made it right. I'll definitely be coming back for more and I'd recommend their stuff to anyone. They not only replaced my broken item without any hassle, but I've really enjoyed everything else I've gotten from them too.

I ordered the Whiskey Lover's Box with the custom etched decanter and glasses, super excited! But when it arrived, it was someone else's order! Can you believe it? I emailed customer service and they were nice, said they'd send me a new crate. Second time around, the crate was missing! What a disaster! All I got was a random bag of jerky and glasses wrapped in paper. Seriously? If they mess up, they should send the WHOLE order again, eh? That's like basic customer service. This was a major letdown, eh.

I just bought a personalized beer crate for my partner for Valentine's Day. It got here real quick and was packed real nice. When we opened it up, we found out one of the glasses (for stout) was broken. I sent an email to Customer Service to let them know. They got back to me the next day and actually sent a whole new set of glasses, which was a pleasant surprise. The customer service was top-notch, and I was really impressed with how they handled everything so fast. I had a really good experience with this company and I'll definitely be coming back for more.