Make Up For Ever - Reviews and experiences

So, ya know, I had this crazy allergic reaction to a concealer I bought, and it was, like, the worst. And when I reached out to customer service to, like, complain about it, they were just awful. They set up a phone call with me and then totally stood me up. No apology or anything. And then, 15 days later, they called me like nothing happened. They wouldn't even answer my questions and just sent a mean email threatening to close my case because I missed the call. Like, seriously, they need to learn how to treat customers better.

The products are great, but the customer service is just awful! They don't answer emails or messages on social media. They totally ignore any questions asked. And to top it off, I didn't get the promised sample with my order, even though I chose it for testing. It might not seem like a big deal, but it's not right. Because of this, I won't be buying from them again and I won't recommend this brand to anyone. There are so many other good brands that don't test on animals, so I'll support them instead.

I just bought something at this store and it was not a good experience. The customer service was terrible, they didn't try to meet my basic needs at all. They ignored all my complaints and emails, which made me feel like they didn't care about my concerns. It was obvious they didn't value customer satisfaction. I even looked at reviews on Trustpilot and saw that lots of other people had bad experiences too, giving the store low ratings.

I ordered 7 different lipsticks from the website, but I got the wrong shades. I've been trying to get in touch with customer service since November, but I still haven't heard back. They don't answer the phone and they don't respond to emails. Just a heads up if you're thinking of ordering from this company.

I ordered foundation online and they said I'd get 1 or 2 samples. Instead, I got 2 cute little bags with C. DIOR samples and NO FOUNDATION. I reached out to them but haven't heard back yet. Super uncool!