Made In Cookware - Reviews and experiences

They've really stepped up their customer service game! I used to feel a bit hesitant about buying from them, but now it's a breeze. I ordered a carbon steel pan that ended up being too large for my cooktop. When I reached out to them, they were super helpful! They quickly offered me a refund or a smaller pan. I was really impressed by their speedy and friendly response. So, don't pay attention to the old reviews and definitely give them a chance!

These pans just didn't fit right on my stove and one was already scratched when I got it. The customer service was pretty disappointing - they didn't seem to take the issue seriously and only offered a small discount or a replacement. I was let down by their response and the way they tried to make it seem like I was at fault for the scratches. Their CEO talked a big game on Reddit before, but it doesn't seem like anything has improved in their business since then. Now they're telling me I have to wait 12-20 days for a replacement, even though I paid for express shipping. I'll definitely be looking into trying a different brand like all clad next time instead of buying from them again.

I recently bought a stainless steel cookware set, and at first, I had some issues with my order. But I must say, I was super impressed with the customer service I got from the company. Even though there were some bumps in the road, the amazing support I got completely turned things around for me. I want to give a shout-out to their customer service rep who not only helped me out quickly but also went above and beyond to make sure I felt good about my order. They sorted out the problems really fast, and now I'm loving the awesome products I got. The cookware is top-notch, and the customer service is exceptional. I'm definitely sticking with this company and would totally recommend it to anyone in need of great kitchen supplies.