Made In Cookware - Reviews and experiences

I just bought this 7 piece non-stick cookware set and let me tell you, the quality is top-notch. These pans are tough, easy to clean, and cook everything nice and even. But man, dealing with their customer service has been a huge letdown. I've been waiting for my order for over 2 months now, and all I've gotten are excuses and wrong delivery dates. The lack of communication and the fact that they removed their phone numbers from the website has just left me feeling frustrated and unsure. It's really too bad that a great product like this is being overshadowed by such lousy service from the company.

I'm a chef, and I bought a 3-piece multi pot set from them. When the package came, the steamer basket was missing, which I really need for cooking. I contacted customer service, and they told me the steamer basket was back-ordered. They didn't tell me this before I ordered. I was disappointed with the lack of communication, especially from a company that serves professionals like me. The customer service rep said they would send a replacement, but didn't know how long it would take.