MAC - Reviews and experiences

My time at the makeup appointment didn't go as I had hoped. I asked for a natural eyeshadow look, but I ended up with something heavy and dark that wasn't what I wanted at all. The foundation they picked was too dark for me, which made me feel uneasy and insecure. On top of that, I had an allergic reaction to one of the products used on my eyes, and it left me uncomfortable for days. When I contacted customer service about my issues, I felt like they didn't really listen or care. In the end, I left the appointment feeling unhappy and annoyed.

The loyalty program at this store is such a letdown, eh. Like, they promise all these cool perks but when you actually try to use them, they're never available. And don't even get me started on the customer service - they have no clue what's going on with the program. I mean, one time I asked about the different levels and the rep didn't even know what I was talking about, didn't even know there was a level called "devoted." And let me tell you, you have to spend a ton of money to reach that level, which sucks when you don't even get the benefits you're supposed to. It was just a really unprofessional experience all around, you know?

I went to the store on James Street and received help from a really knowledgeable employee who gave me some great advice on how to cover up my rosacea. I ended up buying a new makeup brush and product. The customer service was excellent and the quality of the products was top-notch.

I just got my makeup done at this place by Ryan for a wedding, and let me tell you, it was amazing! Not only did he do a great job, but everyone at the wedding kept asking me where I got my makeup done. The whole experience was super nice, and I can't wait to book again for my mom's birthday and the next time I go out.

My last trip to the store was not great. The workers were not very friendly and were too busy chatting with each other instead of helping customers. I felt like I was being ignored and had to wait a long time before someone finally came to help me. When I asked for advice on eyeshadow palettes, I got quick and not very useful answers. Also, the store didn't have much stock, so I couldn't find the colors I wanted. In general, there was a clear lack of good customer service and professionalism during my visit.

I got some lipstick and an eyeshadow palette from this place, eh, but I ain't going back again, that's for sure! The stuff was alright, but not great enough to make up for the lousy service I got. Twice I had problems with my order, and when I tried to get help from their customer service, they were so rude and even lied to me! Can you believe it, eh? They've lost my trust and I'm taking my business elsewhere for good. Save yourself the hassle and shop somewhere else, for real!

Dina and Mira at the mall were really great. Dina helped me pick out the perfect shade for my pink undertone skin. It's not too dry and works really well with my sensitive skin. I'm loving the makeup, especially the setting spray with rose water.

Mac is seriously awesome! I went there and the worker helped me find the perfect foundation for my skin. She was so nice too! And the best part is, you can earn points when you sign up for free before buying makeup. It's like getting rewarded for shopping!

My daughter just went to get her makeup done by David and she was really happy with how it turned out. David did an amazing job and he even walked her through each step of the process and gave her some great tips on how to apply makeup. The people working at the store were all really friendly and made the whole experience really positive. We're super impressed with David's skills and the service he provided.

The folks at this shop were just awesome, eh! Tania and Valentina really went above and beyond, treating us like VIPs. They were so nice, helpful, and just super professional. The other store we went to, on the other hand, didn't even acknowledge us. Thanks a bunch, ladies, we'll definitely be back for more!

As the owner of a makeup academy in Vienna, I've been lucky enough to have the sales team, especially Alisa at the shopping centre, help me out. Whenever I need more products, I just give them a call beforehand and they have everything ready for me to pick up. And let me tell you, most of the time I end up buying more than I intended to because of all the amazing stuff they have 🥰 The team is always so helpful, professional, and friendly. Even though the shopping centre isn't exactly close to where I am, I always make sure to go visit this awesome team!