Lumens - Reviews and experiences

the finish feels solid, the light is a warm, even glow (nice for late-night reading at the kitchen table), and the mounting hardware was straightforward. It’s been in daily use for a few weeks now and hasn’t flickered or felt cheap, which I’m glad about — saved me from buying a replacement elsewhere.
That said, the customer interaction was poor. I had to escalate via a charge dispute and post a blunt review before anyone moved on the problem. Calls were curt, one agent cut me off mid-explanation (not great), and a supervisor treated my complaint like a minor joke. They eventually offered a return or a resend, but only after I pushed hard; they didn’t proactively admit the mistake or refund before sending more items, which would have been the sensible, customer-friendly route. So yes, the product performs and I’m relieved it did — it’s exactly what I needed for my hallway — but the buying experience sucked time and patience.
If you care most about the lamp itself, it’s fine. If you want smooth, respectful service, be prepared to follow up a few times. I’m happy the light’s good; annoyed at how long it took to get there properly.

I tried to place an order, but I never heard back from the company. Their customer service is terrible. I wouldn't recommend giving them a chance.

Hey there! I recently bought this fancy floor lamp and it got to me super fast, which was awesome. But, when I opened it up, the box was all banged up. The lamp itself seemed okay at first, but then I saw that the LED bulb it was supposed to come with was missing. I told Lumens right away, but they just kept saying they were waiting for approval to send me a new one. It's kind of annoying to have to keep bugging them about a little old $5 bulb, especially since the lamp cost a pretty penny. I think Lumens should've done more to fix this, like sending someone over with the missing part. Their lack of attention to detail and customer service makes me think twice about ordering from them again.

I've been a loyal customer of this company for a while now, spending quite a bit on their products. But my recent experience left me feeling let down. I ordered a key item that ended up being delayed with no heads up. When I reached out asking for help with faster shipping and reimbursement for the extra costs I had to shell out at another store, they weren't very helpful and turned down my request. As someone who prides myself on offering top-notch service to my own customers, I was pretty disappointed by their lack of care for me. Overall, this time dealing with them was a letdown, and I'd warn others to be cautious about their service.

Lumens are great for lights! The sales reps were so helpful in helping me choose the perfect one. It arrived super quickly and in perfect condition. My new Pina light looks fantastic on my nightstand!

I just bought some new home lighting fixtures from this company, and I have to admit, I was really impressed with how professional and knowledgeable the staff were. As soon as I walked in, they greeted me warmly and made sure I had everything I needed during my visit. They knew a lot about the products and helped me pick out the perfect fixtures for my home. I left feeling really good about my choices and happy with my purchase. Thanks for the great service!