Lumens - Reviews and experiences

I bought some lights for my home reno from this store not too long ago. It's been more than 15 days and they still haven't shipped my order. I reached out to customer support a bunch of times, and every time they said it would go out the next day. It was such a pain because my lighting guy couldn't wait any longer, so we had to use something else in the meantime.

I'm pretty disappointed with my recent experience at Lumens, eh. I ordered a few things and they said it would take about 4 weeks to get here. But guess what? After waiting for 2.5 months, I finally got a shipping confirmation. And what do you know, after waiting another 2 weeks, 2 attempts at shipping, and many calls to customer service, I still don't have my stuff! It's so frustrating that even though they have the items, they can't get them to me. I live in a house with a clear unit number, so there shouldn't be any issues with delivery. Right now, I just want them to cancel my order and give me my money back, ASAP.

I was so let down by my recent purchase from this company. They never even asked if I wanted white glove service, but instead just left a bunch of boxes on a pallet in my driveway on a rainy night. I felt so frustrated and disappointed by the lack of help with the delivery. And to top it off, they didn't even try to fix things or make it right. I definitely wouldn't recommend getting furniture from this website if you care about good customer service.

I'm so disappointed with the service from this company. I used their services for a design project and it's been a total nightmare. They promised free shipping, but my client kept getting bills from Fedex which added extra costs. I tried reaching out to Lumens multiple times about this problem, but no luck. And to make things worse, one of the light fixtures arrived broken and I'm still waiting for a refund. It's frustrating to have to waste so much time fixing things after buying. I definitely won't be ordering from them again.