Link Interactive

Link Interactive - Reviews and experiences

Average rating
5.4 /10
Based on 17 reviews
Oct 2023-Apr 2024
Star distribution
50
41x
35x
210x
11x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (17)

Equipment Troubles

Service

I've had a bunch of problems with the stuff I bought from this company. From a busted door lock to a camera that won't connect to my new router, it's been super annoying. The customer service I got was kinda lacking, had to make a ton of phone calls just to fix basic problems. Waiting forever for a replacement Ethernet cord was a letdown and made the whole thing seem like a big hassle. Overall, I'm not happy with the service and support I got.

Door/window sensors takeover switch

Service

I bought a takeover switch for my home security system from this company recently, but man, installation has been a real pain. The salesperson promised me it would be easy peasy, but turns out, it's way more complicated than I thought. The tech support team has been trying to help me out, but their instructions are as clear as mud. If you're not a whiz with circuit boards and other tech stuff, this DIY installation might not be your jam. Plus, finding a pro willing to work with equipment from a different company has been tough.

Poor service, untrained reps

Service

My experience with the service has been pretty disappointing, eh. Ever since I switched from my old security provider, I've run into a bunch of problems. The folks I've talked to don't really seem to know what they're doing, and it feels like they're more focused on saving the company money than giving us good service. I'm thinking of switching to a different security company, even though it'll take some time and money.

Big mess

Service

So, I like, got this thing, but it was all wrong, you know? The people who sell stuff just don't know what they're doing, and then the delivery was wrong too. And those techie guys who come to install it? Yeah, they're clueless. I tried so hard to avoid these problems, but they still happened. Ugh. The folks who send help are nice, I suppose, but they go and dispatch police without even checking with me first. Like, come on! Can we get our act together here? The equipment keeps acting up, the installs are total garbage, and we're still trying to figure out how to use it properly. Sigh.

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About Link Interactive

Link Interactive is a company that specializes in do-it-yourself (DIY) home security systems. Offering a variety of equipment options, including intrusion sensors, smart home devices, and video surveillance cameras, they enable customers to customize their home security solutions according to their specific needs. Their services are characterized by flexibility in terms of contract length and the absence of the need for professional installation, as customers can set up the system themselves. Link Interactive provides a comprehensive, user-friendly platform where customers can monitor and control their home security systems remotely. The company’s history extends over several years within the home security industry, where it has established a reputation for providing reliable, customer-centric solutions and support.

Contact Information

3293 Harrison BLVD

84403 Ogden

United States

📧 reviews@linkinteractive.com

☎ 877-826-5443

🌐 www.linkinteractive.com

Last update: November 29, 2024

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