ATN - Maker of Night Vision and Thermal Imaging reviews

So I bought this X Sight scope recently, and it was working fine at first but then it started acting up. Even after I did what the website said and updated the firmware, it kept freezing and shutting down on me. I tried to uninstall and reinstall the firmware myself, but I just couldn't figure it out. So I decided to reach out to ATN's customer support manager for help. We ended up going back and forth with 15 emails over 8 weeks, but we still couldn't fix the problem. Honestly, the manager didn't really seem to know what they were doing. I even tried emailing the CEO, but they totally ignored me. ATN's lack of response and terrible service really let me down. It's pretty clear that making customers happy is not their priority. I'd suggest avoiding ATN products altogether, their customer service is just the worst I've ever seen.

I reached out to customer service by email about a problem I was having with my QD mount. They got back to me super quickly, within minutes of my first email, and said they'd send me a new mount. I really appreciate how fast and helpful they were. It's obvious that ATN cares about their customers and is focused on giving top-notch support and service.

I bought a night vision system from this company and I've been having some major problems with it. I've had it for two years now and it keeps freezing up, can't hold zero, and doesn't work well past 100 yards. I've contacted customer service for help and they've been polite and professional, but the support I've gotten has been pretty minimal. I was looking for a night vision system that would work smoothly and reliably, but this product hasn't met my expectations.

I had such a great experience with your customer service team! They were so helpful in getting me replacement parts for my thermal mono. They really knew their stuff and got back to me super quickly. I got all the info I needed in no time and my new parts were on their way. The whole process went so smoothly and efficiently, it was a pleasant surprise. I am really happy with the service I received.

I bought a night vision scope from this company recently and I have to say, the service I got was top-notch. I had some questions about the product so I contacted their support team. Faris from the support team was really helpful and knew his stuff. Even though I'm not an expert on their products, Faris took the time to answer all my questions and give me all the info I needed. He responded quickly and made the buying process easy and stress-free. I really appreciate Faris and the support team for their professionalism and expertise.

I bought a 3x12 scope from this company, the Thor 5 320, and let me tell you, the service I got was top-notch. Chamberlain helped me out and made the ordering process super easy. I even got a sweet discount on the scope and some free stuff with my purchase. The quality of the product is amazing, and I can't wait to try it out in the field. Overall, I'm really happy with how everything turned out.

I had a problem with my thermal binoculars that were damaged, so I contacted customer service for help. I was really happy with the help I got from the representative, MY. They were quick in giving me a Return Merchandise Authorization (RMA) so I could send the binoculars for repair. I was impressed by how professional and helpful they were through the whole thing. Not only did MY help me with the repair, but they also went the extra mile by connecting me with the right person to help me buy 2 new units. I appreciate the great customer service I got from MY and how smoothly everything got sorted out.