ATN - Maker of Night Vision and Thermal Imaging25 reviews
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So I bought this X Sight scope recently, and it was working fine at first but then it started acting up. Even after I did what the website said and updated the firmware, it kept freezing and shutting down on me. I tried to uninstall and reinstall the firmware myself, but I just couldn't figure it out. So I decided to reach out to ATN's customer support manager for help. We ended up going back and forth with 15 emails over 8 weeks, but we still couldn't fix the problem. Honestly, the manager didn't really seem to know what they were doing. I even tried emailing the CEO, but they totally ignored me. ATN's lack of response and terrible service really let me down. It's pretty clear that making customers happy is not their priority. I'd suggest avoiding ATN products altogether, their customer service is just the worst I've ever seen.
Email contact for a replacement mount
I reached out to customer service by email about a problem I was having with my QD mount. They got back to me super quickly, within minutes of my first email, and said they'd send me a new mount. I really appreciate how fast and helpful they were. It's obvious that ATN cares about their customers and is focused on giving top-notch support and service.
Night vision system
I bought a night vision system from this company and I've been having some major problems with it. I've had it for two years now and it keeps freezing up, can't hold zero, and doesn't work well past 100 yards. I've contacted customer service for help and they've been polite and professional, but the support I've gotten has been pretty minimal. I was looking for a night vision system that would work smoothly and reliably, but this product hasn't met my expectations.
Thermal Mono Replacement Parts
I had such a great experience with your customer service team! They were so helpful in getting me replacement parts for my thermal mono. They really knew their stuff and got back to me super quickly. I got all the info I needed in no time and my new parts were on their way. The whole process went so smoothly and efficiently, it was a pleasant surprise. I am really happy with the service I received.
Night vision scope purchase
I bought a night vision scope from this company recently and I have to say, the service I got was top-notch. I had some questions about the product so I contacted their support team. Faris from the support team was really helpful and knew his stuff. Even though I'm not an expert on their products, Faris took the time to answer all my questions and give me all the info I needed. He responded quickly and made the buying process easy and stress-free. I really appreciate Faris and the support team for their professionalism and expertise.
Thor 5 320 3x12 scope
I bought a 3x12 scope from this company, the Thor 5 320, and let me tell you, the service I got was top-notch. Chamberlain helped me out and made the ordering process super easy. I even got a sweet discount on the scope and some free stuff with my purchase. The quality of the product is amazing, and I can't wait to try it out in the field. Overall, I'm really happy with how everything turned out.
Damaged thermal binoculars
I had a problem with my thermal binoculars that were damaged, so I contacted customer service for help. I was really happy with the help I got from the representative, MY. They were quick in giving me a Return Merchandise Authorization (RMA) so I could send the binoculars for repair. I was impressed by how professional and helpful they were through the whole thing. Not only did MY help me with the repair, but they also went the extra mile by connecting me with the right person to help me buy 2 new units. I appreciate the great customer service I got from MY and how smoothly everything got sorted out.
Scope servicing
I just contacted the company to get my scope serviced, and I gotta say, I was pretty impressed with how fast they got back to me and how friendly their customer service was. The person I talked to was super helpful and came up with a solution right away. It's nice to see a company that really believes in their products and goes the extra mile for their customers. I definitely suggest them to anyone looking for night vision or thermal imaging stuff.
Purchase of BinoX X 4K and X-Sight 4K
I got the BinoX X 4K and X-Sight 4K in 2022, but they just never worked right from the get-go. I tried updating the firmware multiple times, but they kept glitching out. I put a lot of money into them and never even got to use them out in the field. I even made a trek to their store in Houston, only to get a small discount on a newer model because they said they weren't making the X-Sight 4K anymore. But, I talked to someone at ATN and found out that those scopes are still being made. All in all, I was really let down by the quality and service from ATN.
Extended Battery Pack support
I recently contacted customer service to get some help with a Extended Life Battery Pack holder. I shot them an email to ask about the support I needed, and was really happy with how fast ATN's customer service got back to me. The person helping me, My, was super helpful and gave me a solution to fix the problem. I was really impressed with the support I got, and My went above and beyond with their knowledge and help. Big thanks to ATN for their awesome customer service!
X Sight scope
I gotta tell ya, the customer service at this company is just a complete joke, eh? So I bought this X Sight scope, right? And when I ran into some problems with it, I reached out to customer service for a little help. And you know what they said? They basically just told me to go figure it out myself by watching some tutorials on YouTube. Like, seriously? Is that really the best they could come up with? I was so disappointed and felt like I totally regretted buying this product. The customer service manager was absolutely useless and didn't seem to give a care in the world about my concerns. Dealing with them was just a frustrating experience, no doubt about that.
Night vision goggles purchase
The customer service at that company was amazing, eh? I recently bought a pair of night vision goggles but they didn't quite cut it for me. When I contacted customer service about exchanging them, they were so helpful and kind. They really went out of their way to make sure I got the right product. The person I talked to, My, was super nice and made the whole process easy. I'm really happy with the service I got, for sure.
Night Vision Scope
I got this awesome night vision scope and it's super amazing! It really helps me see in the dark like a ninja. And when I had an issue with it, the customer service was so friendly and helpful. They sent me a new one right away without any issues. The quality of the scopes is top-notch as well!
Night vision goggles purchase
I had such a great time buying night vision goggles from this company. The staff really knew their stuff when it came to the product features and how they'd work for what I needed. Ordering was a breeze, which made the whole shopping experience super easy. I totally recommend this company if you want top-notch night vision gear.
Night vision and thermal imaging purchase
I just bought some night vision and thermal imaging gear from this company and let me tell you, I'm super impressed with how great these products are. The night vision goggles are amazing in low light, giving me clear vision when it's dark out. The thermal imaging camera is also fantastic, helping me spot heat sources even in tricky spots. The customer service team was really quick and nice when I had questions, showing they know their stuff. And when I messed up and had to return something, they made the process easy and hassle-free. All in all, I'm really happy with what I bought and how everything went with this company.
ATN LTV night vision rifle scope
I picked up the ATN LTV night vision rifle scope in 3 to 9 power about 4 years back and I gotta say, it's been a real gem. Does everything I need for my nighttime shooting, plus it didn't break the bank. This year though, ran into a snag with the IR light conking out on me. Got in touch with the customer service folks for some help, and let me tell you, they really came through. Mare, my service rep, sorted things out quick and easy by sending me a replacement part. Can't say enough good things about ATN and the LTV scope - solid products all around. Would definitely recommend 'em to anyone looking for reliable night vision gear.
Thermal scope purchase
I recently bought a thermal scope from this company and I was pleasantly surprised by how well it performed. Faris Oran provided top-notch customer service, handling all of my issues with professionalism and efficiency. I would definitely recommend this company to anyone looking for thermal imaging equipment.
Two scopes and a monocular purchased
Eh, just wanted to give a shoutout to this company for the awesome scopes and monocular I copped from them. Seriously top-notch quality in night vision and thermal imaging, totally worth every loonie. And oh yeah, had to reach out to their customer service the other day and chatted with a rep named "My" - she was super quick to pick up and helped me out with my problem right away. Honestly, couldn't be happier with the products and service I got from this company, they really know how to treat a customer right. Cheers, eh!
Scope purchase for hunting
Chamberlain was so helpful in helping me pick out the perfect scope for my hunting trip. He really took the time to explain all the differences between the options and made it super easy for me to choose the best one. I feel really confident now that I have the right scope for my hunt, and I can't wait to test it out in the wild!
Night vision scope
I just bought a night vision scope from this company and it was such a great experience. The product is really top-notch and works exactly like they said it would. I did run into a little issue with the scope, but it was mostly my own fault. I reached out to customer support and they were super quick to help me out. The support agent, (My), was amazing and I felt really happy with the service I got. I'll definitely be buying more stuff from this company in the future. Overall, I'm totally happy with my purchase and the service I got.
About ATN - Maker of Night Vision and Thermal Imaging
ATN Corporation, known for its pioneering role in the development and manufacture of night vision and thermal imaging optics, caters to both consumers and professionals. This company specializes in producing high-quality devices that enhance visibility under low-light or nighttime conditions, as well as thermal imaging for various applications, including hunting, security, and outdoor recreation. Its product lineup encompasses binoculars, goggles, rifle scopes, and monoculars, integrated with the latest technology to provide superior observation, targeting, and surveillance capabilities. Tracing its origins back to the 1990s, ATN has established itself as a leader in the field of optics, emphasizing innovation and quality in its offerings. The company's commitment to research and development has resulted in numerous technological advances, setting high standards in the optics industry. Based in the United States, ATN continues to expand its reach, serving a global customer base with products renowned for their reliability, performance, and cutting-edge features.
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Categories ATN - Maker of Night Vision and Thermal Imaging
Online shopping | Electronics & Hardware | Sport & Outdoor
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Letzte aktualisierung: November 2024
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