ATN - Maker of Night Vision and Thermal Imaging - Reviews and experiences

So I bought this X Sight scope recently, and it was working fine at first but then it started acting up. Even after I did what the website said and updated the firmware, it kept freezing and shutting down on me. I tried to uninstall and reinstall the firmware myself, but I just couldn't figure it out. So I decided to reach out to ATN's customer support manager for help. We ended up going back and forth with 15 emails over 8 weeks, but we still couldn't fix the problem. Honestly, the manager didn't really seem to know what they were doing. I even tried emailing the CEO, but they totally ignored me. ATN's lack of response and terrible service really let me down. It's pretty clear that making customers happy is not their priority. I'd suggest avoiding ATN products altogether, their customer service is just the worst I've ever seen.

I reached out to customer service by email about a problem I was having with my QD mount. They got back to me super quickly, within minutes of my first email, and said they'd send me a new mount. I really appreciate how fast and helpful they were. It's obvious that ATN cares about their customers and is focused on giving top-notch support and service.

I had such a great experience with your customer service team! They were so helpful in getting me replacement parts for my thermal mono. They really knew their stuff and got back to me super quickly. I got all the info I needed in no time and my new parts were on their way. The whole process went so smoothly and efficiently, it was a pleasant surprise. I am really happy with the service I received.

I bought a night vision scope from this company recently and I have to say, the service I got was top-notch. I had some questions about the product so I contacted their support team. Faris from the support team was really helpful and knew his stuff. Even though I'm not an expert on their products, Faris took the time to answer all my questions and give me all the info I needed. He responded quickly and made the buying process easy and stress-free. I really appreciate Faris and the support team for their professionalism and expertise.

I bought a 3x12 scope from this company, the Thor 5 320, and let me tell you, the service I got was top-notch. Chamberlain helped me out and made the ordering process super easy. I even got a sweet discount on the scope and some free stuff with my purchase. The quality of the product is amazing, and I can't wait to try it out in the field. Overall, I'm really happy with how everything turned out.

I just contacted the company to get my scope serviced, and I gotta say, I was pretty impressed with how fast they got back to me and how friendly their customer service was. The person I talked to was super helpful and came up with a solution right away. It's nice to see a company that really believes in their products and goes the extra mile for their customers. I definitely suggest them to anyone looking for night vision or thermal imaging stuff.

I recently contacted customer service to get some help with a Extended Life Battery Pack holder. I shot them an email to ask about the support I needed, and was really happy with how fast ATN's customer service got back to me. The person helping me, My, was super helpful and gave me a solution to fix the problem. I was really impressed with the support I got, and My went above and beyond with their knowledge and help. Big thanks to ATN for their awesome customer service!

I gotta tell ya, the customer service at this company is just a complete joke, eh? So I bought this X Sight scope, right? And when I ran into some problems with it, I reached out to customer service for a little help. And you know what they said? They basically just told me to go figure it out myself by watching some tutorials on YouTube. Like, seriously? Is that really the best they could come up with? I was so disappointed and felt like I totally regretted buying this product. The customer service manager was absolutely useless and didn't seem to give a care in the world about my concerns. Dealing with them was just a frustrating experience, no doubt about that.

I had such a great time buying night vision goggles from this company. The staff really knew their stuff when it came to the product features and how they'd work for what I needed. Ordering was a breeze, which made the whole shopping experience super easy. I totally recommend this company if you want top-notch night vision gear.

I picked up the ATN LTV night vision rifle scope in 3 to 9 power about 4 years back and I gotta say, it's been a real gem. Does everything I need for my nighttime shooting, plus it didn't break the bank. This year though, ran into a snag with the IR light conking out on me. Got in touch with the customer service folks for some help, and let me tell you, they really came through. Mare, my service rep, sorted things out quick and easy by sending me a replacement part. Can't say enough good things about ATN and the LTV scope - solid products all around. Would definitely recommend 'em to anyone looking for reliable night vision gear.

Chamberlain was so helpful in helping me pick out the perfect scope for my hunting trip. He really took the time to explain all the differences between the options and made it super easy for me to choose the best one. I feel really confident now that I have the right scope for my hunt, and I can't wait to test it out in the wild!

I got a Night Vision Scope from this company and I gotta say, their service was top-notch. The sales rep I talked to knew their stuff and helped me pick the perfect option. They answered all my questions and made ordering super easy. I felt really good about my purchase with their expert guidance.

I called customer service the other day about a replacement part for my night vision gadget. The person I talked to was super quick to respond and gave me all the info I needed. Their professionalism and speedy help really impressed me, making me think even higher of the company. Now I can't wait for the replacement part to come, knowing it'll be top-notch just like their customer service.

Just got myself the X-Sight 5 scope from the website and man, what a great experience! I had a chat with a product specialist named Chamberlain S who hooked me up with a sweet discount and took the time to answer all my questions. The customer service was top-notch and now I can't wait for my scope to arrive so I can start using it for hunting.