Lime Crime - Overall Rating based on 21 reviews
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Velveteen lip products
I was really let down by the velveteen lip products I bought. The color was watery and I had to put on lots of coats to get the shade I wanted, but it ended up looking thick and gross. The color was completely different from what was shown on the website, the red I got was actually brown. And it's so annoying that they don't provide return postage for customers, it's just not right in this day and age. I wish I never bought from this brand and I won't be buying anything from them again.
Lipstick and eyeshadow set
So, I ordered this lipstick and eyeshadow set from this company recently. Placed my order on November 25th and got a tracking/shipping notice the next day. But man, the delivery process was a hot mess. My package went from North Las Vegas on December 2nd all the way to Grand Prairie, Texas, then Memphis, Tennessee. And get this, I live just a couple minutes away in Horn Lake, Mississippi, but my package never made it to me. It just sat at the Memphis USPS until December 8th, and then got sent to the Salt Lake City Distribution Center. Like, what kind of delivery route is that? They really didn't care about making sure I got my stuff in a timely manner. It's pretty disappointing coming from a beauty company that says they care about their customers. Honestly, after this whole ordeal, I'm not sure if I want to buy from them again.
Lipstick and eyeshadow palette
The shipping process was such a nightmare, eh! I've never had to wait so long for a package before. After checking the tracking number day after day, I found out that my order was stuck in California and I wouldn't get it for another three weeks. What a waste of time and money, you know! I should have just gone to a local store for the same items instead.
Lipsticks
Those swatches are totally fake, and they never have any POC models! All they do is post good reviews, and the Velvetines jars are always half empty. Definitely not worth your money.
OMG, fantastic customer service
I can't believe how amazing the customer service staff are at this place! Recently, I had an issue with my parcel being returned because of "damage" by Hermes. But when I contacted them through web chat, the girl named Emma quickly sent me a new parcel right away. I was so shocked by how fast and helpful they were, it was absolutely fantastic service. Thank you so much, x x
Purchase - Eyeshadow Palette
I was so bummed with my latest order from this company. I bought a new eyeshadow palette and it's been over a week now, still no sign of it. They said it would take 4-8 days to ship, but it's been 9 days already and my package is just stuck in Vegas. I'm not too happy that they use some other shipping company that can't get the job done. I've made up my mind that I'll find somewhere else to order from next time, maybe Sally's Beauty, where I know I can count on a smooth delivery.
Lipstick Set Purchase
I've been a fan of their products for years, especially their lipstick sets. The colors are vibrant, long-lasting, and the quality is top-notch. However, I've had some issues with the ordering process on their website. It can be a bit clunky and slow, which is frustrating when you're trying to make a quick purchase. But their customer service team has always been attentive and helpful whenever I've had questions or concerns. They respond quickly and always go above and beyond to make sure I'm happy with my experience. The pricing of their products is fair for the quality you get, and I like that they often have sales or promotions to help customers save money. As for delivery, it's been hit or miss. Some orders come quickly, while others take longer than I expected. Overall, I'm happy with my purchases from this company and plan to keep supporting them as a loyal customer.
Two Lipsticks Purchase
I recently bought two lipsticks online, and I was happy with the products when they arrived. But, I was disappointed with how long it took for my order to ship from California to DC. And it bothered me that I had to pay extra for priority shipping, which didn't seem fair. Just wanted to let others know about these issues before they buy.
Lipstick order in August 2019
I ordered two lipsticks in August 2019, eh, but I still haven't got them. Even though Paige from customer service said they'd send me a new shipment in October 2019, it still hasn't shown up. The lack of updates and all these delays are really getting on my nerves, you know? I was hoping for better service from a company like this.
Lipsticks, cruelty-free, amazing quality
This brand is honestly my fave for makeup! Like, seriously, I don't get why some folks don't dig it. Every time I order from them, it's all good. The lipsticks are the bomb, they last ages and feel amazing on my lips. And can we talk about the packaging? So pretty! And on top of all that, they're cruelty-free, which makes me feel even better about using their stuff.
Lipstick and eyeshadow
Girl, let me tell you about Lime Crime. I ordered some lipstick and eyeshadow from them a while back, on April 22 to be exact. And you know what? It's been almost two months and my package is still stuck in California. Like, really? What's the deal with that? I know it's coming from the US to Canada, but seriously, it shouldn't be taking this long. I even ordered from Fenty Beauty after Lime Crime and it arrived in just two weeks. Lime Crime, step up your shipping game!
Diamond Dew eyeshadow
The ordering process was so smooth and my stuff got here real quick, like just two days later! The packaging was just gorgeous, with bright colours and a design that really catches your eye. The Diamond Dew eyeshadow is a really pretty colour and the bottle it comes in is super cute. The only thing is that it's not waterproof, which would be awesome for those hot days in the sun.
Eyeshadow palette
My recent purchase of the eyeshadow palette was quite the journey! I was all hyped up when I placed the order, but then got all worked up when I messed up the shipping method. Thankfully, the customer service team totally saved the day! They swiftly sorted out my mix-up, cancelled the wrong order, and rushed out the right one in no time. And they did it all with such a nice and efficient attitude. I can't thank them enough for their quick help and commitment to fixing my problem.
Recent order experience
Just wanted to share about my recent order experience - had a little hiccup with pricing, but their customer service was top-notch. Emma from their team really came through and fixed things up right away. I've been buying from them for 5 years now and they've always been reliable with on-time deliveries, even though I'm in France. Wish I could ship from a French island in Canada to dodge extra taxes and those steep shipping fees. It's a bummer that Australian customers get free shipping after spending a certain amount, while us French customers are left out. Having a distribution center in Europe would definitely help ease these problems and keep me as a happy customer.
Venus palettes, Venus II palette, velvetines
The Venus palettes are so amazing, I can't even believe it! The colours are super rich and pigmented, making it a breeze to create some really stunning looks. And can we talk about the packaging? It's gorgeous and adds a touch of luxury to my makeup collection. But, I did have a little problem with the mirror on the Venus II palette. It actually broke after just a week of using it. I gotta admit, I wasn't exactly careful with it - kinda tossed it around in my bag, so it's partly my fault too. I haven't tried the velvetines yet, but I've heard some mixed reviews. Some people say the formula is a bit drying on the lips, which worries me because my lips are already dry as it is. Despite that, I really do love the Venus palettes and would totally recommend them to anyone looking for high-quality eyeshadows.
Love products, Velvetines, Unicorns, customer service, stand out company
I recently bought something from this company and let me tell you, I am absolutely in love with their products! One of my top favorites has got to be their Velvetines liquid lipsticks. I really admire how they encourage everyone to embrace their unique selves and be "Unicorns". It's great to see a company promoting individuality and self-expression. And big kudos to their customer service team - they are just amazing. They're not only friendly and personable, but also very professional. All in all, this company has definitely made a lasting impression on me and I'm super excited to see what they come up with next.
online purchase during a sale
My experience with ordering from this company was pretty good overall, eh. I bought something online when they were having a sale and had a few problems with my order. But, the customer service team fixed everything super quick. One of my packages got lost with the courier in the UK, but the company sent me a new one right away. Also, they forgot to include one item in my first package, but they shipped it out the next day after I told them about it. I was impressed with how fast they replied to my emails and the quality of the products I got, you know.
Purchased a lipstick, arrived with quality issues
I was super pumped to finally get my new lipstick, but when I opened it up, I noticed a weird mark and what seemed like a hair inside. Ugh, it's unusable and honestly, I'm really let down!
Eyeshadows and brushes
I really love the eyeshadows and brushes I got from this brand. The quality is amazing, and they last a long time. I've bought from them a few times and I've never been let down. There was one time the delivery was messed up, but it wasn't the store's fault and they fixed it right away by sending me a new package without any problems. Their customer service is top-notch and they always respond quickly to any issues. I also enjoy checking out photos on Instagram from other customers to see how the products really look before I buy them.
Cruelty-free and vegan eyeshadow purchase
The eyeshadows from this brand are amazing! I love that they are cruelty-free and vegan, which is totally in line with my values. Supporting smaller, indie brands like Lime Crime is a big deal for me, and they definitely deliver. The website is super easy to use, and the live chat feature was a lifesaver. I was thrilled to be able to pay with PayPal too.
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Lipsticks from website
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