Lighting New York - Reviews and experiences

Sat staring at the tracking page for ages — classic procrastination, or the courier? I almost didn't order because I'd had late shipments before and I really needed this for moving day (and my back was already complaining). Still, I took the plunge. Seven weeks later, after three emails, two chats and more "we'll get back to you" than I care to remember, the tracking finally updated — label made two weeks ago but the parcel sat, then suddenly it shipped. Service was slow and communication patchy (they promised replies and... didn't), but once someone actually looked into it they fixed things and it arrived intact. My doubts faded, slowly. Also, tracking updates could use work, honestly — but it's doing its job now.

I first spotted these lights on their website after a colleague sent me the link — liked the look right away. At first there was a stock hiccup and I had to change the colour, which was annoying, but the rep actually followed up and found a similar option that would work. It took a couple of back-and-forth emails and yes, a bit longer than I expected, but the moment I opened the box and saw the finish match the photos I knew it was going to be fine. Little scuffs were non-issues and the installer said they were good quality, so that made me relieved — really, that’s when I felt satisfied. I did have to prompt them once for a shipping update, so communication could be tighter, but overall the helpful rep and the final product won me over. I’d recommend them if you don’t need instant delivery and can be patient; I’m glad I stuck with it.