Lighting New York - Reviews and experiences

the in-wall remote didn't work and the installer pointed out scratches on the down rod. Fun. I rang back hoping for the same helpful tone and instead got told once installed it can't be returned. That was a complete flip from what I'd been promised. Credit where it’s due: someone did answer the phone, and the first rep sounded sincere, so I at least had that. But the end result feels like getting the rug pulled out: no exchange, no real resolution, and then a replacement fan I ordered that was supposed to arrive in a week — eight weeks later, still nothing. I’ve spent close to five grand here over time, so this stings. I'm glad there was at least initial contact and I wasn't ignored, but overall the experience left me frustrated and reluctant to recommend them. I’ll be looking elsewhere next time.

the money came back.