Liberty London - Reviews and experiences

I recently bought something and was supposed to get a gift with my order. But when my order was ready, the gift was gone. Liberty still sent my order without the gift, which was the whole reason I bought it. Customer service told me to refuse delivery to get a refund. I did that, but they tried to deliver it again the next day. Dealing with the unhelpful customer service team was so frustrating. It's all because Liberty can't keep track of their stock properly and doesn't care about their customers.

I bought some hair stuff at Liberty London and I was super happy with all the choices they had. The folks there were really nice, but I gotta give a big shoutout to Jay in the hair care section. She really took the time to break everything down for me and make sure I knew how to look after my hair the right way. Jay made me feel so at ease, even when I was feeling kinda embarrassed about my hair situation. Honestly, she deserves a promotion for how awesome she was!

It was a breeze ordering online and then heading to the store to grab my stuff! The folks working there were really friendly, especially the gal who assisted me. She unpacked my order and packed everything up in my bag with a smile.

I went to the store the other day and man, the customer service was terrible. The staff didn't seem to know anything about what they were selling or the deals they had going on. And to top it off, they were so rude and unhelpful. It's like they don't care about providing good service to the customers, especially in a high-end store like this. I left feeling so annoyed and let down by the whole thing.

The customer service at this department store is really great. I had a question about a gift with purchase, and after a few email back and forths, they quickly fixed the problem and even sent me the item with next day delivery. I really like how they communicate so quickly and efficiently, and the team is always there to help. I think more companies should try to be like them. And I have to say, I've been super impressed with the beauty subscription service - it's amazing! I've already told a bunch of friends about it.

Honestly, I was pretty disappointed with the standards at that place. The customer service in-store was okay, but the online staff were not up to par. I tried reaching out for help with my order, but it was a real struggle to get a useful response. I was hoping for better from a store with such a good reputation. In the end, I chose to take my business somewhere else where I felt like a valued customer.

My first time shopping with Liberty was when I signed up for their Beauty Drop subscription to get their beauty advent calendar last year. I was really impressed with how great the calendar was and all the items it came with. During my subscription, I had to reach out to customer service a couple times because some items were missing or damaged, but they were always super quick to fix the problem. I was really happy with the awesome service I got from Liberty, which is rare to find these days in the retail world. And it was so handy being able to contact them through WhatsApp too.

I just don't understand why some people are trashing this store. Every time I go, the customer service is amazing! And if there's an issue with something I bought, they always handle it. Nisha and Faiza are fantastic! I really adore this store. I'll definitely continue shopping here and recommending it to everyone I know. 5 stars all the way!

I bought a birthday gift at Liberty London, but I was really let down by the service. I asked for a gift card message to be included, but it didn't end up in the order when it was received. It was pretty embarrassing since it was meant to be a nice touch. They didn't apologize or offer anything to make up for the mistake. Because of this bad experience, I've decided to close my account with Liberty London and won't be buying anything from them again.

I had a really great experience with the customer service team, especially with Faiza. She went above and beyond to help me out and provide solutions for my issue. Her positive attitude and willingness to assist made my interaction with the company really stand out. I'm so thankful for all her help and how she really cares about making customers happy.

I've been with the beauty drop service for a while now, and I've gotta say, they really came through for me recently. So, I had a little hiccup when my quarterly box ended up at my old address instead of my new one after I moved. I reached out to their customer service team, and let me tell you, they didn't mess around. They updated my details right away so this wouldn't happen again. Not only did they fix things up real quick, but they also sent another box to my new place, and I had it in my hands the very next day. I'm seriously impressed by their speedy response and top-notch customer service. I'm one happy camper and will definitely keep supporting their services.