Liberty London - Reviews and experiences

I bought two shirts from the store recently because there was a promotion going on. The deal was, spend £300 and get £100 off, which seemed like a good deal to me. But when I tried to return one of the shirts and exchange it for a different one, the customer service was really disappointing. They said it wouldn't be a problem, but when I returned the shirt, I didn't get the refund like they promised. Instead, they emailed me saying I had to buy the shirt again and they would honor the price. I tried calling them multiple times to sort it out, but they were not helpful at all. I'm a regular customer, I even buy their advent calendar every year, so this whole thing has made me feel frustrated and disappointed. Now I'm without the shirt I wanted and £175 down. I'll definitely be taking my business somewhere else from now on.

I'm really frustrated right now, eh! I cancelled my order because they started charging more fees, and you know what? They still took my money! What's going on, eh?! I've been on the phone with customer service forever and still haven't received my refund. It's been almost 10 days, come on now!