KiwiCo - Reviews and experiences

I've been getting my niece and nephew kids subscriptions for a while now. Just got a 6-month subscription set up, but I messed up the delivery address. The package ended up coming to my place instead of my nephew's spot two provinces over. Contacted customer service and they were on it right away, fixing everything up. They switched the address for the next deliveries and even sent a new package to my nephew. Super impressed by how nice and fast they were in fixing the problem.

I just reached out to customer service about this new subscription mix-up we had - we got a box delivered to a different address before! The team got back to us really quickly and sorted everything out by sending us a new box and connecting our old and new subscriptions. They even said we could keep or donate the extra box, which was a super nice touch. I couldn't believe how kind and professional they were, especially so close to Christmas.

My interaction with the customer service folks was amazing. They were super helpful, patient, and really knew their stuff. I had a problem with my shipping address but they fixed it in no time through email. They answered all my questions quickly and let me know once the issue was sorted out. I was really impressed by how professional and efficient they were. I would totally recommend this company because of the top-notch customer service I got.

I just bought a science kit for my little cousin as a present. The delivery got mixed up and it ended up coming back to me. But, let me tell you, the customer service team was super quick to respond and totally got where I was coming from. They fixed the address mix-up right away and got the kit to the right place hassle-free. Their professionalism and speed in taking care of the problem really blew me away.