KEEN Footwear reviews

I bought a pair of hiking boots from this company recently, and I have to say, I'm really impressed with how comfortable and durable they are. The quality is obvious from the moment you slip them on, and they stay comfy even after hours of walking and hiking. These boots have lasted me for years and have come along with me on lots of trails in different places. When I did have a problem with one of the nylon eyelets tearing, the customer service team sorted me out quickly and even gave me a discount for my next purchase, which was a nice touch. Overall, I have confidence in this company to provide solid and long-lasting footwear.

I recently ordered a pair of boots from your online store and it's been almost a month now with no sign of my purchase. It's pretty frustrating to wait this long with no updates or communication about the delay. I tried reaching out to customer service a week ago but haven't heard back yet. Not having a phone number to call or any tracking info to check on my order just makes it even more annoying. I'm starting to wonder if my boots have even been shipped out. It's disappointing to have such a bad experience, especially since I've bought and enjoyed your products before. I really hope for better service and communication from a reputable company like yours.

After days of hunting for a pair of boots made in the USA, I eventually stumbled upon a brand that still makes some of their styles right here in the States. I was so excited to find a good selection at the store, and even more pumped when I spotted a pair of boots that were just what I was looking for. The quality and workmanship of the boots totally blew me away, surpassing all my expectations, and I knew they would be the perfect Christmas present for my boyfriend. And the fact that I was able to stick to my budget while supporting American-made products was a major win for me. Big shoutout to the store for having such an awesome collection of boots, and to the manufacturer for keeping some of their production in the USA. I can't wait to see my boyfriend's face when he tears open his new boots on Christmas morning.

Bro, I bought these waterproof work boots back on May 3rd, 2022, and let me tell you, they are hands down the best boots I've ever owned! They're super comfy and durable. I've been rocking them every single day for almost 2 years now and they're only just starting to show a bit of wear. Seriously, they're top-notch!

So, you know, I bought these really awesome boots like a year ago, eh? And, like, they were totally starting to fall apart already. The top part was, like, separating from the bottom part. I mean, I paid good money for them, but they didn't even last as long as my cheaper boots, you know? It's so disappointing, I swear, I'm never buying them again.

I recently had a problem with a pair of hiking boots from this company that started falling apart after only 4 months of use. Even though I was bummed about it, I thought I'd give their warranty claim process a shot. So I filled out their online form for a replacement and quickly got a confirmation email with instructions on sending pictures of the defective boots. They told me in just 5 days that I would get a credit for the new pair. It was super easy to order the replacement and it showed up at my door in just 3 days. I was really impressed with how smoothly their warranty claim service worked.

Just got these waterproof boots and they're a disaster! The tongue keeps bunching up and rubbing against my ankle bones like crazy, making them super uncomfortable. I've been wearing them for short periods for the past 2 years, thinking they'd get more comfy, but that hasn't happened. Now that they're out of warranty, I'm kinda stuck with them.

I got these boots that felt amazing on my feet, like I was floating on clouds. But, after only using them every now and then for a year, the soles started falling apart, letting water in. I took them back to the store and exchanged them for a new pair. Unfortunately, the same thing happened with the replacement pair a year later. It's frustrating that these comfy boots couldn't handle easy wear and tear. I wouldn't suggest them to anyone and won't be buying them again.

I can't believe some joker only gave these shoes a 1.5 rating! I've been rocking these kicks for ages! Scored some on Cyber Monday and they are seriously amazing. I've been rockin' their sandals since '04 and their hiking boots for a good 10 years. The only hiccup I've had was with one pair where the laces were crazy long. Maybe folks are buying from sketchy sites, 'cause my time with them has been totally awesome, eh!

I recently bought sandals for my daughter from this store. I've always liked their shoes, so I decided to get her a new pair. But it's been three weeks now, and I haven't heard anything about when my order will arrive. It's frustrating because they said it would take 5-15 days. After waiting for 24 days, a package showed up, but it had a hat in it instead of the sandals I ordered. Now I'm waiting to see how customer service will deal with this and if they can fix it quickly.

These hiking boots were awesome, like they fit my wide feet so well and looked pretty sweet. But man, I was so bummed when I started seeing the rubber part between the leather and sole coming apart after just a short time. I mean, I only took them out for about 100 miles on easy trails before they started falling apart. It's a real shame, 'cause these boots had the potential to be amazing if they were more long-lasting. I got them from a popular hiking store, so I was expecting better quality. And they weren't cheap either, so I was definitely hoping they'd hold up better. It's just sad that they turned into nothing more than trash in the end.

Got my first pair of Newport H2 back in 2022 and let me tell you, they were absolutely amazing! Felt like I was walking on clouds. Decided to treat myself to another pair during the spring sale in 2023, also got the Caci III slip-ons. But oh boy, what a letdown. The Caci III didn't have those comfy WALK insoles that my first pair had. They were so uncomfortable, just couldn't wear them. Learned my lesson there, won't be making that mistake again.

I've been a loyal customer of this brand for years, but I gotta say, I'm really let down by the Targee walking shoes I bought recently. The fit around the ankle was all off, causing major discomfort and letting in stones. And even after taking good care of them, the waterproofing didn't hold up for long. It feels like the brand is more concerned about making money than putting out good quality products, which is a real bummer for someone like me who's been a customer for so long.