KEEN Footwear - Reviews and experiences

Saw it on a forum, hesitated 'cause of the .org domain, friend insisted — tried it; not perfect but delivery was quick

I first noticed these at a friend's place on a weekend hike and thought, hey, that's nice — been a Keen user for ages. The older Kovens literally started coming apart after about a year (seams, glue, that sort of thing). Chat support was useless, but one rep on the phone did get me a partial store credit, so that helped. I ordered a replacement pair, they didn't fit, I initiated a return and reordered a size up because I need to break them in before a trip. I ordered before 9am Eastern on Thursday and by Friday evening they still hadn't shipped; asked to escalate and then… radio silence. Glad the credit existed, annoyed by the slow follow-up.

I ordered a pair of shoes from this company recently, but the package never showed up. When I contacted customer service for help, I got back some weird and badly written messages that didn't help at all. It was really frustrating, especially since I've had good experiences with their products before. Instead of my shoes, I got a small pair of sunglasses in the mail. It makes me think there might be a fake company pretending to be the real one. I tried reaching out to the real company for answers, but got no response at all. If you're thinking of buying from them online, I'd suggest talking to them first to make sure everything goes smoothly.

I recently ordered a pair of boots from your online store and it's been almost a month now with no sign of my purchase. It's pretty frustrating to wait this long with no updates or communication about the delay. I tried reaching out to customer service a week ago but haven't heard back yet. Not having a phone number to call or any tracking info to check on my order just makes it even more annoying. I'm starting to wonder if my boots have even been shipped out. It's disappointing to have such a bad experience, especially since I've bought and enjoyed your products before. I really hope for better service and communication from a reputable company like yours.

I recently bought sandals for my daughter from this store. I've always liked their shoes, so I decided to get her a new pair. But it's been three weeks now, and I haven't heard anything about when my order will arrive. It's frustrating because they said it would take 5-15 days. After waiting for 24 days, a package showed up, but it had a hat in it instead of the sandals I ordered. Now I'm waiting to see how customer service will deal with this and if they can fix it quickly.