
Joseph - Reviews and experiences
Nov 2023-Mar 2026
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Reviews (27)
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Youthful sweater
Youthful sweater
ProductI found my favorite sweater from my youth at a store in London. The style is amazing and I was so excited to see they were celebrating their 40th anniversary. The quality of the sweater is really great and definitely worth the price.
Clothing
Clothing
ServiceI gotta say, the customer service at this store is amazing, eh? They really go above and beyond to make sure you have a great time. They're so friendly and polite, and they'll do anything to help you out. It's hard to come by such fantastic service these days, but this place has it down pat. It really changes how you feel about shopping there, eh?
Chic clothing
Chic clothing
ProductI gotta say, shopping at this store is always a great experience. The clothes are so nice, the fabrics are top-notch, and the designs are just impeccable. The way they pay attention to the little details in the cuts and tailoring really makes this brand stand out. The customer service is amazing too, the staff are always so friendly, helpful, and they really know their stuff. I think I found my new favorite fashion label for sure.
Online shopping experience
Online shopping experience
Returns & RefundsMy online shopping experience with this company was amazing. The customer support team was quick to respond and really helped me out. I had a question about my order and got an answer right away. Unfortunately, the delivery company seemed to have lost my return package, but the folks at this company dealt with it professionally and kindly. They even gave me a discount as a nice gesture. I'm thankful for their help and I hope the delivery company finds my package soon. All in all, I'm really happy with the service I got from this company.
Online return delays
Online return delays
Returns & RefundsThe return process at this place is a complete mess. I sent back my items on March 5th and today, March 26th, they still haven't gotten my package. On top of that, I couldn't even track the return, so I have no idea where it is. I contacted their customer service, and though they were nice, they couldn't tell me if it was normal for returns to not be trackable. This lack of information is really annoying. I don't know when I'll get my money back, and it's really making me not want to order from them again.
My order didn't arrive because of an address mix-up
My order didn't arrive because of an address mix-up
DeliveryI'm so relieved that I finally received my stuff! There was a little confusion with the address, but Naomi from customer service was amazing. She kept me informed the whole time until my stuff arrived. I'm really pleased with the service I received.
Recent order issue with prompt resolution
Recent order issue with prompt resolution
Returns & RefundsI had an issue with my order from this company recently. My original order didn't come complete, and when I asked for a refund, it took a while to process. But, I have to say, the company was great at responding quickly to my emails. When I followed up about the refund, it was processed right away. To my surprise, they even added a bonus as a goodwill gesture. I've been a loyal customer of this company since 1982, and despite the small issue with my last order, they still show why they're a great company. Big thanks to Jess for handling my order concerns so well.
About Joseph
Joseph is a British contemporary designer brand founded by Joseph Ettedgui in 1966, offering luxury essentials and fashion for men and women. With 23 global stores, over 400 stockists, and a strong digital presence, Joseph is known for its effortlessly sophisticated collections with a focus on craftsmanship and quality. They offer a wide range of products including coats, knitwear, dresses, trousers, shoes, bags, and accessories. Joseph provides international shipping via DHL and a 30-day return policy. Customers can contact them through various channels and follow them on social media for updates. Share your experience with Joseph's products and services to help others make informed decisions.
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Last update: March 30, 2026
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