Jonathanadler - Reviews and experiences

it wouldn’t settle all the way unless you pushed it just so, and over time that “careful nudge” turned into a full-on jam. A tech came out once and fiddled a bit — it helped a tiny bit but never fixed it. Then, months later, the drawer stopped closing properly at all. I reached out to customer service and it went downhill fast: they first suggested I get a local repair, then said their warranty didn’t cover it (even though their site mentions multi-year coverage for mechanical parts). After I pointed that out they implied the problem was my doing, which felt dismissive. We exchanged a few emails, then radio silence. I even asked to escalate to legal and heard nothing back. So, mixed feelings — it looks great and the build feels heavy, but using it day-to-day is a hassle and the aftercare is disappointing. If you value looks over function, fine, but if you want something that keeps working without a fight, I’d be cautious.