Jonathanadler - Reviews and experiences

crew called ahead, were careful carrying things in, and set everything up where I wanted it. A small scuff showed up on one corner — annoying, sure — but customer service handled it promptly: photo, quick approval for a repair, and a follow-up call to make sure the fix was fine. That shifted my whole attitude from "ah, here we go" to actually relieved. Price-wise it’s not cheap, but you feel the design and the team behind it. Overall I’m happy — delivery and the people made the difference. Would I buy again? Yes, and I’d recommend being patient with the process; they’ll make it right if something goes sideways.

My friend texted me a link and said “you need this” so of course I clicked. The online photos made the Wellington look like a mellow, deep tone. In real life it arrived a lot brighter — almost a shout of orange. I was annoyed. I called customer service. The rep was polite but the manager wasn’t in until Monday. Classic. I braced for a fight about returns that their policy already makes awkward. Then I set the thing up anyway, mostly to get it out of the way. I put my old lamp and a couple of plants on it. And then — weirdly — it started to work. The colour bounced off the wall in a way the picture never hinted at. Not perfect. The finish has a tiny scuff on one corner and the delivery box was dented. But in that moment, arranging the stuff and seeing how the room warmed up, I felt satisfied. It’s loud but cheerful. Would I buy it again knowing the colour risk? Maybe. I’d still tell people to check in person or ask for a recent photo from the store first. Saves the surprise.

it wouldn’t settle all the way unless you pushed it just so, and over time that “careful nudge” turned into a full-on jam. A tech came out once and fiddled a bit — it helped a tiny bit but never fixed it. Then, months later, the drawer stopped closing properly at all. I reached out to customer service and it went downhill fast: they first suggested I get a local repair, then said their warranty didn’t cover it (even though their site mentions multi-year coverage for mechanical parts). After I pointed that out they implied the problem was my doing, which felt dismissive. We exchanged a few emails, then radio silence. I even asked to escalate to legal and heard nothing back. So, mixed feelings — it looks great and the build feels heavy, but using it day-to-day is a hassle and the aftercare is disappointing. If you value looks over function, fine, but if you want something that keeps working without a fight, I’d be cautious.