Gilt - Reviews and experiences

As a loyal customer of Gilt for a while now, I've always been happy with my orders. The stuff I get is always top quality and genuine, which I really appreciate. They ship super fast and I've never had any problems with delivery. Just make sure to read the item description carefully to avoid buying final sale items, unless you're totally sure about it.

My experience with Gilt was just awful, eh? I ordered a pair of Predire massage glasses and when they arrived, they were already scratched and wouldn't charge, you know? It was obvious to me that they weren't brand new and looked like they had been used as a display model in the store. I tried to talk to Gilt customer service to fix the problem, but they were not helpful at all and didn't want to give me a refund or let me return them. So now I'm stuck with these useless glasses, eh?

I bought some shoes on Gilt not long ago and it turns out they're fake knock-offs. I was pretty disappointed because Gilt is known for being a reputable company. I contacted them to talk about the issue and let them know how I felt, but their response was not great. They didn't want to admit any fault or even consider that the problem could be on their end. They kept saying their products are all real. This whole situation has made me lose trust in Gilt and I don't really feel like shopping there anymore.

This company is just terrible, eh. Their stuff is all fake but they try to pass it off as legit and charge an arm and a leg for it, eh. My boyfriend got me a so-called Gucci item from them, turns out it was a total knockoff when we checked with Gucci, eh. And on top of that, when I used PayPal, they went and double-charged my other credit card without saying a word, eh. They're a total scam, folks - do yourselves a favor and steer clear of 'em, eh.

I bought a rolling cart from this store not too long ago, and let me tell you, it was a real letdown from beginning to end. The first cart I got had a big dent in it, probably from not being packaged right during shipping. They did send me a replacement pretty quickly, but then I noticed another problem with the second cart. One of the metal boards, which was supposed to be covered in plastic, had fingerprints and paw prints all over it. It was pretty unsettling to see that, since it made it seem like the product had been messed with or mishandled. I reached out to customer service about it, asking for a refund or some other solution, but their response was pretty dismissive. The lack of responsibility and help for customers is really disappointing and doesn't reflect well on the company at all.