Gilt - Reviews and experiences

So, I thought I hit the jackpot with Gilt - they had awesome stuff at great prices. But man, was I ever mistaken. Every time I tried to place an order, it got automatically cancelled for no good reason. My cards were good, all my info was right, but still, my orders kept getting the boot. I called their customer service so many times, but each time I got a different excuse. It was like they had no idea what was happening. I even tried different payment methods like they suggested, but no luck. And on top of it all, I never even got a heads up about the cancellations. It's like they don't care about keeping their customers in the loop. The whole ordeal was super frustrating, and it made me take my business elsewhere in the end.

As a customer of this online store, I just have to say how unhappy I am with my recent experience. So, I made an order and then realized I messed up pretty much right away. I tried to cancel it right then, but no luck. I called and emailed a bunch of times. Seriously, the customer service team was no help at all. They charged me twice for the order, and then they couldn't even give me straight answers about what was going on with it. I had to wait for ten whole days just to find out the thing got sent out already, and I couldn't even return it. So not cool. They were so shady, bad at communicating, and clearly didn't care about keeping customers happy. Unacceptable.

I just got a birthday gift from my friend through this platform, but there have been so many problems with the order. The company keeps canceling it but still taking the money, saying they can't confirm the cardholder. I've tried to verify and buy it again several times, but they're still holding over $6,000. It's really worrying me because it seems like it could be a scam.