Furla - Reviews and experiences

I bought a handbag here not too long ago and, darn it, the strap ripped after only a couple uses. The bag wasn't great quality and the craftsmanship was lacking. When I tried to get it fixed or swapped out because the warranty had expired, the customer service was no help at all. The store and the brand couldn't do anything for me, even though the bag was supposed to be top-notch. It's a shame that a well-known brand like that would disappoint their customers. I won't be giving a shout-out to this brand in the future.

I bought a pair of shoes and a handbag that needed some fixing after a while. I was pretty disappointed with the customer service, so I went to the store twice for help with my stuff. But, to my surprise, the people there were not very helpful and basically said they couldn't do anything. It was frustrating and made me feel let down. On the flip side, I've had better experiences with other fancy brands when I needed maintenance help. I hope they listen to my feedback and step up their game when it comes to customer service at that store.

I bought a bag from a store in Italy back in 2019, but the strap ended up breaking on me. With everything going on with Covid-19, I couldn't get it fixed right away. It wasn't until the summer of 2021 that I took it to a store in London and asked if they could repair it. Luckily, they were able to fix it up in just 3 weeks and didn't charge me a thing. My overall experience with the brand in both Italy and London was really great. Their customer service was excellent! Not to mention, the bags they have are absolutely beautiful. I'll definitely be buying more from them in the future.