Furla - Reviews and experiences

I ordered this bag and paid extra for fast delivery, but it still arrived late. I sent them an email about it but haven't heard back. I'm not pleased with how things turned out.

I made two purchases at this store recently - got a pair of shoes for my mom, sent them as a gift, and got myself a little backpack. Both things are really good quality, especially the shoes, super comfy. Packaging was well done, and I liked the gift bag. First package came quick, but had to wait two weeks for the second one because UPS had a delay. Later, made two more purchases, didn't get a confirmation email, and the next day, the product was gone. Kinda saw that coming during their Black Friday sale. Still, I'd recommend this store to others. Too bad some people have had bad experiences.

I got a handbag from this store recently, but their customer service has been really disappointing. I had to wait for weeks for my order, just to find out that it got lost during delivery. When I reached out to customer service, I was greeted by unfriendly staff who wouldn't give me a refund until UPS finished their investigation. It's not fair for me to wait for them to sort things out between the store and the shipping company. I'm really upset about this whole situation and I won't be buying anything from them again.