Furla - Reviews and experiences

I picked up a new bag and barely got to use it before the handle snapped after just three times. I tried to get in touch with their customer service to ask if they could send a replacement D ring to a friend of mine who's visiting from the UK since this brand isn't sold in my area. But even after sending them emails every week for a whole month, I haven't heard back from them at all. It's really frustrating when a company with such a long history doesn't value their faithful customers like me. I wish I could rate them zero stars.

I bought a new handbag recently and I was so disappointed when the belt strap broke after just a little while. I tried contacting customer service three times, but I haven't heard anything back. I spent a lot of money on that handbag, so I was expecting it to be good quality and for the customer service to be decent. It's so annoying that I can't even use my handbag now because of the broken strap, and the fact that they won't even respond just makes me even more frustrated and mad.