Frye - Reviews and experiences

This company is a total mess. I ordered some boots online, but when they showed up, they looked nothing like the picture. I was so let down that I asked for my money back, but they just sent me another pair of the same wrong boots. And on top of all that, when I tried to reach out to customer service to fix things, I got zero reply. It's like they don't give a darn about their customers. Do yourself a favor and stay far away from this place.

I bought a pair of leather boots from this store not long ago, but I gotta say I was pretty let down by the quality. The boots were definitely not up to par and didn't live up to what I was hoping for. And don't even get me started on the customer service - it was just terrible. I sent the boots back over two weeks ago, got an email saying they got it, but still no sign of that refund. The lack of communication and slow progress from the warehouse and customer service is just not okay.

I gotta say, I've never had such a bad customer service experience before. It took me a whole 5 months of frustration just to try and use this gift card, only to end up with the wrong boots. When we tried to return them, we had to pay out of our own pocket and didn't hear a peep back. Turns out, months later, they didn't even have the boots we wanted in the first place. Trying to get our money back has been a total nightmare - they keep making promises they can't keep.

I bought these boots, eh, and they arrived super quickly and in perfect condition, eh? But then I changed my mind and tried to return them, and that's where the trouble started, you know? I tried contacting Customer Service multiple times through the contact us form, phone, and email, but they never responded, eh? It's been over a month now and I'm starting to think I'll never be able to return them, ya know? I'm so frustrated and wish I had never bought them in the first place. I might have to call my credit card company and report it as fraud. Ugh, so annoying, eh?

OMG, so my friend gave me this gift and it was seriously the worst. The boots were all messed up, looking like they've been worn a million times. I reached out to Customer Service two times and they totally ghosted me. I had to leave a review just so they'd pay attention. And then they told me I couldn't even get an exchange, I had to send it back to my friend! Like, what's up with that?! I asked for a refund and they gave me back a big fat zero dollars, seriously? I used to be a huge fan of their boots, but now I'm just gonna stick with the two pairs I already have.