Fossil - Reviews and experiences

Just picked up a new handbag for my mom's birthday and the buckle was totally crooked. I returned it and they promised a refund in about two weeks, but it's been ages and still no sign of the money. To top it off, they're ignoring all my emails now! Not cool at all.

I recently bought a couple things from this company, but I had to return them both. The return process didn't go as smoothly as I had hoped. I couldn't return the items at the store, so I had to go through the hassle of shipping them back. They did confirm that they got the returns, but it's been more than a month and I still haven't been refunded. Every time I reach out to customer service, they just tell me to wait a bit longer for it to get sorted out, but nothing's changed. It's been really frustrating to deal with, having to keep on top of both the company and my bank.

I'm having some trouble getting my money back for something I brought back to the store. I called customer service a couple of times and they said they'd deal with it quickly, but it's been more than a month now and I still haven't got it. I was hoping this would be sorted out faster. Also, they say there's a chat service going on 24/7, but turns out it's only there until 5pm on weekdays, which is not cool. I really hope they fix this soon.