Fossil - Reviews and experiences

My time with this company has been a complete letdown. I made two different orders, but haven't received either of them. The customer service folks were no help at all and gave me wrong info about sorting things out with the warehouse. It's so frustrating to deal with a company that can't get their act together. I'm really ticked off and won't be buying from them again.

I ordered a watch from the website, and oh boy, it's been a real mess right from the beginning. I got an email saying my order was on its way with a tracking number, but the thing never showed up. It's been more than two weeks now, and the tracking info still says Royal Mail hasn't even got it. Dealing with customer service has been a nightmare too, they just keep feeding me excuses, saying they'll check with the warehouse and give me updates that never actually happen. It's pretty disappointing to see a brand that used to be so reliable drop the ball this hard when it comes to taking care of their customers. You better believe I won't be buying from them again after this.

Sorry, but I gotta say I had a pretty terrible time with my last order. It took more than two weeks for delivery, and even though I tried contacting customer service a bunch of times, I never got a straight answer about where my order was at. Every time they said they'd give me an update the next day, it never happened. It was so annoying and disappointing to deal with all the hidden info and slow service. I'd definitely recommend people stay away from buying from this company.

I ordered a watch set online to pick up at a store, but when I went to get it, they had no idea about my order. They sent me to customer service, which was a real pain to deal with. Finally, I got through to someone, but they couldn't tell me where my watch was. They said if I didn't pick it up in 7 days, I'd get a refund. It's been almost a month now, and I still haven't received either the watch or the refund. This company's online shopping is a scam, and their customer service is just awful.

I ordered a watch just before Christmas, eh, and it took well over a month to finally arrive! Now I'm having a hard time trying to get a refund. This company, they don't update their stock levels, eh, and keep taking online orders without keeping track of what they actually have in stock. The tracking and logistics are all over the place, leaving us customers feeling lost and confused about our orders, eh. Overall, it's a real shame - this company needs to seriously up their game, for sure.

I just bought some watches and accessories, and when I ordered them, I got a tracking number right away which was exciting. But then I found out that the stuff was coming from different places and being delivered by different delivery guys, which was a bummer. The first package showed up super quick in just over 2 days, which was awesome. But the second one took a whole week just to get to the delivery guy, and I still don't have it. They told me it should be here in 2 days, though. The whole thing is annoying - not knowing when my stuff will get here and having to deal with different delivery times from random couriers.