Food52 - Reviews and experiences

This company is seriously the worst. I bought something, and let me tell you, it was just terrible. When I tried to return it, the whole process was even worse. Never again, lesson learned, that's for sure.

I was really disappointed with my experience on the website. The cancellation policy they have on there is super confusing and not clear at all. I tried to cancel my order right on the website, but they made me send an email instead. Even though they say you can cancel if your order isn't processing yet, they wouldn't give me a refund the same night I ordered because my order was still 'pending'. They said the only way I could get my money back was if I returned the item, even though their website says something different. It's pretty worrying to see that lots of other people are having the same problem based on what I read in the reviews. All in all, I just don't trust this website anymore and I won't be buying anything from them again.

My experience trying to return stuff on this website was a total nightmare! They totally screwed up sending me the labels and ended up crediting me for the wrong thing. Now I'm stuck with busted goods and they won't even respond to my messages. Definitely not shopping on this site again!

This company is a total nightmare to deal with. Firstly, I made a purchase as a guest and forgot to log in to my account. They wouldn't give me credit for the purchase, even though I spent a lot of money. Apparently, you only get rewards if you order through an account, but that was not clearly stated on their website. Secondly, the quality of the items I bought was really disappointing. The Yamazaki dish rack and storage rack looked strong in the pictures, but they're actually poorly made and don't work like they should. And to top it all off, one of the items came with defects in two different areas. When I tried to return it for a refund, they wanted to hit me with a crazy return fee and take away the promotional discount that was applied to my whole order. It's just not right. I've filed a claim and I'm waiting to hear back, but I don't have high hopes that they'll fix things. Just a heads up - stay away from this company, it's not worth your time or money.

I bought this expensive kitchen thing from the company back in late October for a Christmas gift. Sadly, when my family member opened it, it was all messed up. I got in touch with the company, not even asking for my money back, just wanted them to send me a new one. But they said no, wouldn't replace the messed up item. I was really let down by the crappy quality of the product and the fact that the company pretty much ignored me.

Hey there, just wanted to share my experience with returning some items worth $600 to this company. It's been over a month now since they processed the return, but I still haven't seen the refund come through. I've tried reaching out to them through email several times, but all I got back was a generic "we're working on it" message. No details or timeline provided. This lack of communication and the delay in getting my refund has been really frustrating and disappointing. I'd recommend holding off on buying anything from this company until they sort out their customer service problems. Cheers.