FlowerShopping - Reviews and experiences

delivery and initial handling were disappointing, but the people on the line did make an effort, which softened my anger. Would I use them again? Maybe, if they promise water.

it showed up eventually, but it was a headache. I ordered flowers for our anniversary — I do this a few times a year, part of my after-work routine to leave something on the kitchen table — and the deal was a 100% same-day delivery if ordered by the cutoff. They were supposed to arrive Thursday. I got a call Friday saying they couldn't deliver Thursday and could they 'do' them that day instead. I said yes, they said fine. That didn't happen. My wife didn't get anything until Tuesday, and the bouquet wasn't what I picked. Communication was almost nil; getting through on the phone meant a thirty-minute hold, which makes you wonder how often this happens. I asked for a refund and was offered 10% off as their "best" solution. So yeah, not great. That said, I'm quietly glad it wasn't worse — at least she had flowers and they weren't terrible — but I won't trust the guarantee next time.

a call saying the florist couldn’t deliver that day. Not ideal. I order flowers every year because I’m three hours away and that’s my go-to for a small tradition — nothing fancy, just reliable. They offered to push delivery to the next day and charge an extra ten bucks for the same arrangement. I was annoyed, said no, they said they’d try again and maybe call back. They didn’t call back.
The next afternoon my mom sent a photo and, well, it wasn’t what I’d picked — I’d chosen a Victorian teacup style because she likes those little cups (her mum used to collect them), but what arrived was more like a tight, modern bunch in a vase. Some petals looked a bit brown too. So I rang customer service. They talked to the local florist, said they’d used “their nicest vase” and that the rose colour can look brown sometimes. I pushed back, asked for something reasonable, and after a bit they offered 20% off, then bumped it to 25% when I escalated. Honestly, that felt small compared with the mix-up, but here’s the thing: when my mom called later, she sounded genuinely pleased — not ecstatic, but pleased — and she kept the arrangement on her kitchen table the whole week. That’s when I relaxed.
So am I thrilled? No. Would I use them again without thinking? Probably not. But I’m grateful the gesture landed where it mattered: my mom felt remembered and that was the point. If you’re far away and rely on this for family stuff, manage expectations and call local if you need exact.