FlowerShopping - Reviews and experiences

I wouldn’t use them again. I found this place online after a friend tipped me — their site and photos looked fine, and they promised a noon rush delivery for something really time-sensitive. I was hopeful at first. That hope faded fast. The item that arrived looked nothing like the pictures. Shape, presentation, overall quality — all off. I even took photos to compare. After confirming the rush order they later said they couldn’t meet the noon window because of capacity issues and ended up delivering around 5:00 PM. They did refund the rush fee eventually, but that didn’t help the hassle: multiple calls, promised updates that never came, and a family member stuck coordinating and waiting while trying to get to the hospital. Their substitution policy claims equal or higher value. That wasn’t true here. Customer service insisted the product was acceptable and refused a full refund or a proper re-delivery that matched what was advertised. So we had to spend extra money to order a replacement from another vendor to avoid further embarrassment. I’m not trying to be harsh, but the mix of misleading photos, broken delivery promises, and unhelpful support made this a stressful experience. If you’re ordering for something important, double-check everything and maybe consider other options. I’d look elsewhere next time.

a call saying the florist couldn’t deliver that day. Not ideal. I order flowers every year because I’m three hours away and that’s my go-to for a small tradition — nothing fancy, just reliable. They offered to push delivery to the next day and charge an extra ten bucks for the same arrangement. I was annoyed, said no, they said they’d try again and maybe call back. They didn’t call back.
The next afternoon my mom sent a photo and, well, it wasn’t what I’d picked — I’d chosen a Victorian teacup style because she likes those little cups (her mum used to collect them), but what arrived was more like a tight, modern bunch in a vase. Some petals looked a bit brown too. So I rang customer service. They talked to the local florist, said they’d used “their nicest vase” and that the rose colour can look brown sometimes. I pushed back, asked for something reasonable, and after a bit they offered 20% off, then bumped it to 25% when I escalated. Honestly, that felt small compared with the mix-up, but here’s the thing: when my mom called later, she sounded genuinely pleased — not ecstatic, but pleased — and she kept the arrangement on her kitchen table the whole week. That’s when I relaxed.
So am I thrilled? No. Would I use them again without thinking? Probably not. But I’m grateful the gesture landed where it mattered: my mom felt remembered and that was the point. If you’re far away and rely on this for family stuff, manage expectations and call local if you need exact.