FlowerShopping - Reviews and experiences

I needed flowers last-minute for my mum’s memorial and thought I’d found a local Edmonton shop online — the site looked right, promised same-day delivery and all that. I paid, breathed out, then about ten minutes later noticed the confirmation was charging me in US dollars (hidden three paragraphs down). I rang and messaged; reps said they wouldn’t adjust or refund the currency difference. The actual bouquet did arrive when they said it would, so delivery was okay, but the whole billing/customer service bit felt shady and sloppy. Felt like a bait-and-switch. Won’t risk it again. If you’re ordering across the border, fine, but if you think it’s a neighbourhood florist, double-check every tiny line — learned the hard way, honestly.

I was sceptical at first, but ended up reasonably satisfied. I ordered a premium floral arrangement for a friend's birthday last month. The website made it look straightforward. I paid extra for the premium. They called to confirm the delivery and we went over what was supposed to be in the arrangement. First impression: thorough, so I relaxed. Then the recipient sent a photo and it was nothing like what I paid for. Total disappointment. I complained and braced for excuses. They apologised, sent a different arrangement the next day and issued a partial refund. The new bouquet wasn't exactly the premium I ordered, but it was decent and the recipient liked it. Delivery was slow and the whole thing felt sloppy, but the fix was practical and handled without drama. Not perfect, but better than I feared. I'd try them again, cautiously.

delivery and initial handling were disappointing, but the people on the line did make an effort, which softened my anger. Would I use them again? Maybe, if they promise water.

a messy, thrown-together bunch, not an arrangement. The container they sent was a teapot with a big gaudy pink rose decal — it stuck out like a sore thumb. I paid extra for "premium" and expected something closer to the photos. The blooms themselves were fresh though, and the courier dropped it off on time, so at least that part worked. I’m glad it didn’t arrive wilted or late. The substitution promise about equal or higher value felt off. If that replacement had been the listing image I wouldn’t have bought it. Still, my mom liked a few stems, so all wasn’t lost. Dry takeaway: decent delivery and fresh flowers, poor substitution choice and presentation.

it showed up eventually, but it was a headache. I ordered flowers for our anniversary — I do this a few times a year, part of my after-work routine to leave something on the kitchen table — and the deal was a 100% same-day delivery if ordered by the cutoff. They were supposed to arrive Thursday. I got a call Friday saying they couldn't deliver Thursday and could they 'do' them that day instead. I said yes, they said fine. That didn't happen. My wife didn't get anything until Tuesday, and the bouquet wasn't what I picked. Communication was almost nil; getting through on the phone meant a thirty-minute hold, which makes you wonder how often this happens. I asked for a refund and was offered 10% off as their "best" solution. So yeah, not great. That said, I'm quietly glad it wasn't worse — at least she had flowers and they weren't terrible — but I won't trust the guarantee next time.

the heart shape was lopsided, sparse in spots, and looked like a rushed school project rather than a premium arrangement. I was frustrated. I dug into the order and it turns out the purchase went through a broker, not directly with a local shop. That explains the markup and why the maker seemed undercompensated — not an excuse, just context. I emailed the vendor and the local florist. To their credit, they offered to redo the arrangement and gave a partial refund. The remake arrived a few days later and was much closer to the photo — fuller, cleaner shape. It still wasn’t picture-perfect, but considering the first delivery, I felt the company made a reasonable effort to fix things. If you’re buying expensive seasonal arrangements, ask whether it’s fulfilled locally and request a photo before delivery. A small transparency check would have saved me a lot of stress.

I wouldn’t use them again. I found this place online after a friend tipped me — their site and photos looked fine, and they promised a noon rush delivery for something really time-sensitive. I was hopeful at first. That hope faded fast. The item that arrived looked nothing like the pictures. Shape, presentation, overall quality — all off. I even took photos to compare. After confirming the rush order they later said they couldn’t meet the noon window because of capacity issues and ended up delivering around 5:00 PM. They did refund the rush fee eventually, but that didn’t help the hassle: multiple calls, promised updates that never came, and a family member stuck coordinating and waiting while trying to get to the hospital. Their substitution policy claims equal or higher value. That wasn’t true here. Customer service insisted the product was acceptable and refused a full refund or a proper re-delivery that matched what was advertised. So we had to spend extra money to order a replacement from another vendor to avoid further embarrassment. I’m not trying to be harsh, but the mix of misleading photos, broken delivery promises, and unhelpful support made this a stressful experience. If you’re ordering for something important, double-check everything and maybe consider other options. I’d look elsewhere next time.

a call saying the florist couldn’t deliver that day. Not ideal. I order flowers every year because I’m three hours away and that’s my go-to for a small tradition — nothing fancy, just reliable. They offered to push delivery to the next day and charge an extra ten bucks for the same arrangement. I was annoyed, said no, they said they’d try again and maybe call back. They didn’t call back.
The next afternoon my mom sent a photo and, well, it wasn’t what I’d picked — I’d chosen a Victorian teacup style because she likes those little cups (her mum used to collect them), but what arrived was more like a tight, modern bunch in a vase. Some petals looked a bit brown too. So I rang customer service. They talked to the local florist, said they’d used “their nicest vase” and that the rose colour can look brown sometimes. I pushed back, asked for something reasonable, and after a bit they offered 20% off, then bumped it to 25% when I escalated. Honestly, that felt small compared with the mix-up, but here’s the thing: when my mom called later, she sounded genuinely pleased — not ecstatic, but pleased — and she kept the arrangement on her kitchen table the whole week. That’s when I relaxed.
So am I thrilled? No. Would I use them again without thinking? Probably not. But I’m grateful the gesture landed where it mattered: my mom felt remembered and that was the point. If you’re far away and rely on this for family stuff, manage expectations and call local if you need exact.