Fleet Feet - Reviews and experiences

I just bought a pair of shoes from that store, and honestly, I was super disappointed with the customer service. They canceled my order and instead of owning up to it, they tried to pass the blame onto the vendor. Their apology email didn't seem sincere at all, and they didn't even try to fix things. To be real with you, dealing with them was pointless, so I'd suggest just ordering straight from the manufacturer.

I went to the store the other day and I gotta say, the staff there were super friendly and really knew their stuff. They answered all my questions and even helped me pick out the best pair of running shoes. I definitely suggest stopping by this store for all your running gear.

I went to the store in January 2022 looking for some walking shoes because my feet were hurting. But the staff there were not very helpful and actually quite rude. I felt like they didn't want me there and were treating me unfairly. It really bothered me and now I don't plan on going back.

I gotta say, Karen over at the Green Hills spot was amazing. She was so patient with me, really taking the time to get what I was looking for before suggesting the perfect shoes. In the past, I've had some awful encounters where workers just wanted to sell me the priciest option, but Karen was not like that. She really wanted to help me find the best match in terms of fit and style. I can't thank her enough for the top-notch service and knowledge she provided.

I picked up a new pair of runnin' shoes and got some internal foot support at this store, and I gotta say, the service I got was top-notch. The staff were super helpful and knew their stuff when it came to the products they were sellin'. I've been dealin' with some joint pain in my knees, but they were able to hook me up with the perfect shoes. Not only did they set me up with a sweet pair of kicks, but they also recommended an internal foot support that has been a game-changer for me. I'm so happy I decided to shop here, they really went above and beyond to make sure I got what I needed.

I was just at the store the other day checkin' out some new runnin' shoes. There was this employee there, turns out their name was KERRY, who was super patient and really knew their stuff. They watched my stride and suggested the best shoes for me. I trusted their advice and liked how friendly and helpful they were. Big thanks to KERRY for goin' above and beyond with their service!

I had such an awesome experience with customer service at FleetFeet! The first time I went to the store solo, I was greeted by this lovely lady named Ally at the West Lane location in Columbus. She was super welcoming and helped me find the perfect pair of NB shoes. When I went back a second time, Ally was there again and I was so happy to see her. She knew everything about the products and answered all my questions with expertise. I ended up buying a pair of thin insoles that she suggested, and they have really made a big difference in my comfort while walking and running. Turns out, Ally is actually the manager of the store! Her leadership and knowledge left a lasting impression on me. All the other staff at FleetFeet also do an amazing job, but Ally really stood out to me from the start. Just like my mom always says, "First impressions really do matter." Keep up the awesome work, Ally! Thanks for the excellent customer service and for helping me find the perfect products.

I just bought a new pair of running shoes from that store and honestly, I was pretty impressed with the huge variety they had. The staff really knew their stuff and helped me find the perfect pair for what I needed. Plus, the prices were really competitive, so I felt good about my purchase.

I recently bought a pair of running shoes from this shop and it was a great experience. When I walked in, a staff member named Tracy came up to me and asked if I needed help. I told her what kind of shoe I wanted and she brought out exactly what I was looking for. Tracy took the time to have me sit down and let me try on the shoe in different sizes until we found the perfect fit. Her help was outstanding and made my shopping trip enjoyable. This all went down at the shop in Lawrenceville and I have to say, Tracy deserves a perfect 10 for her customer service. I'll definitely be back at this shop for more purchases in the future.

Fleet Feet in Strongsville is definitely the best spot to grab some running shoes! I gotta give a shoutout to Isaac Wilson, he was amazing! He knew his stuff about all the shoes, wasn't pushy at all, and actually paid attention to what I was looking for. He used this cool scan thing called the 'Volumental' (fancy, right?) and then hooked me up with a bunch of shoes that fit me just right. It was fantastic to receive such awesome service without feeling rushed or pressured to make a purchase. On top of that, the shoes were totally my style and within my budget, so it was a double win!