Fleet Feet - Reviews and experiences

I got a new pair of On Cloud shoes from Fleet Feet not long ago, and I gotta say, I was pretty let down by the quality. These were my second pair of On Cloud shoes, and I don't even wear them that much – mostly just on weekends. But still, the rubber sole started to split and fall apart after only a few months. When I reached out to Fleet Feet about it, they pretty much brushed me off and said the shoes are only supposed to last six months. I couldn't believe how little they cared about their customers or the lousy quality of the shoes. So yeah, I won't be buying On Cloud shoes or anything else from Fleet Feet ever again.

I bought these pricey shoes back on April 27 from this store, but they ended up breaking in less than three months. So, when I went back to the store to complain, they told me that their guarantee only lasts for two months. I couldn't get them replaced or fixed, which left me feeling pretty disappointed. The quality of the shoes wasn't up to par, and the customer service at the store was lacking.

I just got some insoles for my plantar fasciitis at Fleet Feet. The person helping me was new but that didn't really matter to me. I tried a few pairs and ended up going with the "RUN dynamic cushion high arch" ones because they felt awesome on my arch. They were a bit expensive at $55, especially since I usually go for the cheaper Dr. Scholl's. Sadly, just after the 2-month warranty ended, my plantar fasciitis started acting up again and the insoles weren't as comfy as before. I had tossed the box with the receipt, so I couldn't return them. It's a lesson learned, I guess. I was hoping for more durability for the price I paid.

I picked up a pair of Brooks Ghost shoes from this store not too long ago and at first, I was pretty happy with how they fit and how comfy they were. But after wearing them for less than 6 months, the plastic support inside the back of the heel started to bend down, giving me a sore Achilles. The salesperson who helped me out was really nice, and the shoes felt great at first, but I was really let down by how quickly they wore out. The store only offers a 2-month warranty, which seems way too short for $220 shoes. I've had shoes that cost about the same from companies like Rockport and Dunhams that have lasted for more than a year without any problems. The store did offer me 10% off my next purchase, but that doesn't make up for the fact that I can't wear these shoes anymore. I think I'll take my business somewhere else and stick to brands that have a better track record for quality and durability.

These shoes are amazing for me. I have lots of foot issues like plantar fasciitis and my ankles cracking all the time. But after wearing these shoes for a 2 mile walk and standing all day, my feet didn't hurt at all! I decided to size up and get a wide width because I wear an ankle sleeve, and I'm really happy I did. They fit perfectly and are really comfy. I suggest sizing up and getting a wide width because they're a bit snug. I'm really pleased with my purchase overall and these shoes have really helped me.

I've been a regular at the shoe store in Pleasanton for more than twenty years. The service has always been top-notch and the shoes are top quality. But, when I got a pair of Karhu running shoes last time, they started falling apart after just a few months. I showed the store my receipt, but they said they couldn't find the transaction. It's frustrating to see the service going downhill and the lack of responsibility.