FitTrack - Reviews and experiences

This smart scale showed up a whole month later than expected, and to top it all off, I can't even figure out how to connect it to the app properly. It was working fine for a little while, but then out of nowhere, the screen just went black. I've tried to get in touch with customer support by email a bunch of times, but haven't heard back from anyone. I'm fed up at this point and I'm planning on disputing the charge with my credit card company.

This company's customer service is honestly the worst I've ever dealt with. It took forever for my order to arrive, and on top of that, they charged me for a 3-month subscription before I even got my hands on the item. They also promised me a 30-day trial of their Advanced Health Program, which I never received. I've tried contacting them multiple times through email to return the product because of the long wait, but I haven't heard anything back on how to go about it. Finally, they credited me for the Advanced Health Program they charged me for, but the lack of communication and slow response time is just not okay.

My experience with the customer service at this company was so disappointing, eh. It was like, non-existent and just not responsive at all, you know? They only had email and this chat thing as ways to talk to them, and I tried both a bunch of times with no luck. The chat thing was the worst, they said it was fast but I waited a whole 13 hours for a reply, and it was at, like, the worst time possible, eh. Seems like they only answer in the middle of the night, which makes no sense for us Canadians, eh. Overall, their customer service was just not good enough, especially with all the ads they do.