FitTrack

FitTrack - Reviews and experiences

Average rating
5.4 /10
Based on 19 reviews
Oct 2023-Apr 2024
Star distribution
50
40
39x
27x
13x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (19)

Delayed delivery, faulty product, unresponsive customer service

Product

I just bought something from this company and man, it was a real bummer. Took forever for the package to arrive, like two months kind of forever. And when it finally got here, the thing just wouldn't work right. Changed the batteries, updated my phone, did everything I could think of, but no dice. The app kept crashing and the scale just wouldn't connect. I tried to get help from customer service, but it was radio silence. Overall, not a great time, you know?

Scale purchase

Product

These scales are seriously such a waste of money! The weight readings are all over the place, making it basically useless when I try to check my weight. I reached out to customer service for some help, and they told me to try recalibrating the scales. I did it, but still no luck. Now, when I asked about returning them, customer service just went silent on me. This is not okay, and I'm not going to put up with it. If needed, I'll be taking this problem to higher-ups.

Scale

Product

I bought a scale from this company and it was a total nightmare. They took my money right away, but it took forever for the scale to even show up. I tried so many times to reach customer service with no luck, so I had to open a dispute just to get a response. When the scale finally arrived, it was 3 lbs off compared to my doctor's scale. I don't trust the readings at all and feel like I just threw my money away.

Heart rate monitor purchase

Product

I just bought a heart rate monitor from this company, and to be honest, I'm feeling a little let down. I've only been using it for two weeks and the batteries are already dying on me. I didn't realize I had to use lithium batteries for it to function properly, so that's really annoying. I had read some reviews mentioning this problem, but I still wanted to give it a chance. Right now, I'm not sure if I'd suggest it to anyone else.

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About FitTrack

FitTrack is a health and wellness company known for offering innovative smart scales and fitness tracking devices. Established with the intent to make health data accessible and understandable, the company provides users with detailed insights into their body composition, such as body fat percentage, muscle mass, and hydration levels, via its proprietary app. FitTrack's products are designed to support individuals in achieving their health and fitness goals through accurate data tracking and personalized health insights. The company leverages advanced technology to encourage healthier lifestyles and empower users with the knowledge to make informed decisions about their health and wellness routines.

Contact Information

315 Queen Street West ,

M5V2A4 Toronto

Canada

📧 support@getfittrack.com

🌐 getfittrack.com

Last update: November 29, 2024

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