Firebox - Reviews and experiences
Nov 2023-May 2024
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Reviews (20)
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Ordered and paid on 28th November
Ordered and paid on 28th November
TrackingI'm really disappointed with the service I've gotten after ordering and paying for my item on November 28th. I've been trying to track the parcel and get in touch with the seller, but I still haven't received it. The tracking info hasn't been updated since December 2nd, and when I asked Yodel for help, they told me to contact the seller. I've sent lots of emails and even asked for a refund, but I haven't heard anything back. This kind of customer service is not okay, and it's making me feel frustrated and unhappy with my shopping experience.
About Firebox
Firebox is a London-based online retail company known for selling unique and innovative gifts, gadgets, and lifestyle products. The company was founded in 1998 by university friends Michael Acton Smith and Tom Boardman. Initially starting as an online retailer called Hotbox that sold shot glasses with a chilli vodka, it rebranded to Firebox in the following year. Their product range quickly expanded to include a variety of unusual items, often characterized by their novelty or innovative nature, aiming to cater to those seeking distinct and quirky gifts. Over the years, Firebox has established a reputation for sourcing and creating exclusive products, from tech gadgets and home accessories to personalized items, appealing to a wide range of customers looking for something different from conventional gift options.
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Last update: November 29, 2024
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