Firebox - Reviews and experiences

I've ordered from this company before and it was a great experience, so I thought I'd try their personalized air fresheners again. But then I got a message saying there was a glitch in their system and they don't actually ship to my country. It's been two weeks now and I still haven't gotten my refund. I feel like I got scammed and I'm really disappointed in this company.

So, I ordered some awesome stuff for Christmas, right? But guess what? The delivery company lost it and it never showed up. I let them know what went down and they ended up cancelling my order, saying I'd get a refund. But you know what? The refund didn't happen right away, so I had to bug them about it. They finally did it manually, but I had to wait a whole week for it. And now, they're straight up ignoring my emails. It's so frustrating, ugh.

So, I bought this really neat whiskey escape game, but the lock doesn't work properly. I spoke to Dejan and he promised me a refund, but it hasn't come through yet. And then Sharon refunded me for the wrong item! Now they're not even responding to my messages! I'm getting really frustrated, I might have to reach out to trading standards! Their customer service went from great to awful in no time.

I really should have checked the reviews before I placed my order with this company. I was getting a cute little gift for a company event, but the website didn't say that it was out of stock. After I paid, I got an email saying the item wasn't available and no info on when it might be in stock or shipped. I asked to cancel my order and get my money back, so now I'm just waiting to see how that goes. All in all, it's been a pretty bad customer experience that has left me feeling let down and not wanting to come back.