Filson Reviews
Reviews (23)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Shirt made in an overseas factory
As someone who cares about where my clothes come from, I was pretty disappointed to find out that the shirt I bought was made in a factory overseas instead of here at home. It's frustrating when a brand promotes American-made products but doesn't follow through. And to top it off, when my order was shipped to Canada, I ended up having to pay $70 in duties and customs fees, which really added up. But when I tried to talk to customer service about it, they kind of brushed off my concerns and didn't really address the issues.
Premium US-made product disappointment
As a long-time fan of this iconic brand, I've always appreciated the top-notch American-made products and exceptional customer service that Filson is known for. However, I was really let down to see that there are hardly any US-made items in the catalog now, which has really affected my shopping experience. The customer service I received during my recent purchase was also not up to par with what I'm used to from Filson. As someone who doesn't mind paying a bit extra for quality and great service, this change in the brand's offerings has left me feeling disappointed and on the hunt for another trustworthy supplier to meet my needs. Sadly, I've unsubscribed from Filson's emails and will be shopping elsewhere from now on.
Hat purchase
I bought a hat here not too long ago, but had to return it because it didn't fit right. I ordered it about 20 months ago, and I needed a certain size that was sold out the whole time. I reached out to customer service a couple of times, but their responses were not very helpful - it was like talking to a brick wall. I'm annoyed that they didn't let me know when the item was back in stock, and overall, the customer service was disappointing. I'll wait and see if my new hat order makes things better.
Bag purchase
So I went online and bought this bag, I was so pumped to get it! But then, I never heard back about my order. So, I decided to reach out to them and they were all like, "Oops, sorry we don't even have that bag anymore." Like, seriously?! And then, getting my money back took like forever. So not cool, eh. I'm definitely not gonna buy from them again.
Internet purchase return experience
My experience with returning stuff I bought online was a real letdown. I had to send back two things by mail, and I was shocked to see they charged me a crazy fee of £30. This has gotta be the worst return policy I've seen from any store. I was hoping for a more customer-focused way of handling returns, especially for online orders where we can't try stuff on first and it's a risk for us customers.
High-quality clothing purchase
The online service and website are a hot mess. There are always errors and it's a pain trying to find your way around the site and products. And to make matters worse, my orders have gone missing in the system and got canceled without them even telling me. It's like they don't give a darn about making things right for their customers. I've tried to give them feedback on the website problems, but it's like talking to a wall. It's pretty funny that they sell fancy stuff when they can't even get orders right.
Recent purchase - Communication issues
I've been running into some real issues trying to get in touch with your customer service team. I've tried filling out the form on your website, sending emails, and making phone calls multiple times, but so far, I haven't heard anything back or gotten any help with my concerns. It's been going on for more than a month now, and the fact that I'm not getting any response is really disappointing and getting on my nerves.
Review with most votes
Durable work jacket
Read on