Filson - Reviews and experiences

I just gotta tell ya, I had to use the lifetime warranty on my good ol' jacket from this store that's been with me for a whopping 35 years. The fabric had gotten too thick for other repair places to deal with, but after I put in a claim on their website and followed the super clear instructions they gave me, I got my jacket back all fixed up within a month. Not only did they put back the missing button, they also beefed up another one and gave the fabric a new coat of wax. The whole process went real smooth and the final result was even better than I could've hoped for. I'm so pumped to rock my trusty jacket again, all thanks to their awesome service!

My bag was looking pretty beat up, so I decided to send it in for repairs. I received a free shipping label and sent it off with a note describing the damage. I was pleasantly surprised to learn that it was covered under warranty! I was expecting a simple stitching job, but they went above and beyond and replaced the entire leather mount. When I got it back, it looked brand new! The only downside was the wait time, so be sure to send it in well before you need it back. I sent mine in August and received it back in November, so the turnaround time wasn't too bad at all.

Oh my gosh, you won't believe what happened when my family and I went to that store to find a Stetson hat for New Year's. It was seriously the worst! The lady working there was so rude, it felt like we were just a bother to her. She didn't even pay attention to what we were asking for and ended up giving us the wrong sizes and colors. It was such a letdown and not at all like how I remembered that store being. There was another guy who used to work there and he was so nice, but he wasn't around this time. It makes me wonder why they can't all be as friendly as him.

I have been a loyal customer of this company for over 8 years and I've always been super happy with their products. However, my recent experience with their bag repair service has left me feeling really let down. The bag I've had for over 8 years is starting to look worn out, especially around the strap and brass fastener. I tried to get it fixed, but I don't have the receipt from all those years back and the shop in London where I bought it is closed. Even though I filled out all the forms and sent pictures of the damage, I was told by a company in Italy that they can't fix it without a receipt. This whole process is really disappointing and doesn't match the company's reputation for quality and customer service.

I bought a hat here not too long ago, but had to return it because it didn't fit right. I ordered it about 20 months ago, and I needed a certain size that was sold out the whole time. I reached out to customer service a couple of times, but their responses were not very helpful - it was like talking to a brick wall. I'm annoyed that they didn't let me know when the item was back in stock, and overall, the customer service was disappointing. I'll wait and see if my new hat order makes things better.