Filson - Reviews and experiences

My experience with the company has been really disappointing. Last year, I ordered a workwear jacket and got the wrong size. I tried reaching out to customer service to return it, but they were unavailable and didn't respond for weeks. After many tries, I had to contact my credit card company to get a refund. This year, I thought I'd give them another shot and placed another order. But even though they charged my card right away, they never shipped the item. Once again, trying to get in touch with customer service has been useless, claiming they're unavailable for two weeks. The lack of communication and resolution from this company has been terrible, and I regret giving them a second chance. It's frustrating to see such bad customer service from a company that should put the customers' satisfaction first.

I've been running into some real issues trying to get in touch with your customer service team. I've tried filling out the form on your website, sending emails, and making phone calls multiple times, but so far, I haven't heard anything back or gotten any help with my concerns. It's been going on for more than a month now, and the fact that I'm not getting any response is really disappointing and getting on my nerves.