Filson - Reviews and experiences

I had to return a Christmas gift and the customer service I received was really disappointing. They confirmed they got the item on January 8th, but it's been almost 20 days and I still haven't received the store credit they promised. This delay in giving me my money back is not okay at all. I'm a customer and I deserve better service and quick answers, especially when it comes to returns.

So I went online and bought this bag, I was so pumped to get it! But then, I never heard back about my order. So, I decided to reach out to them and they were all like, "Oops, sorry we don't even have that bag anymore." Like, seriously?! And then, getting my money back took like forever. So not cool, eh. I'm definitely not gonna buy from them again.

My experience with returning stuff I bought online was a real letdown. I had to send back two things by mail, and I was shocked to see they charged me a crazy fee of £30. This has gotta be the worst return policy I've seen from any store. I was hoping for a more customer-focused way of handling returns, especially for online orders where we can't try stuff on first and it's a risk for us customers.